Key Features
Real-time independent bidirectional
translation of speech packages
In today’s globally connected world, clear and instant communication is essential – especially in high-traffic environments like airports, public transport hubs, and logistic checkpoints. That’s why Commend’s live translation solution is transforming the way intercom systems serve diverse populations.
By integrating real-time translation into existing Schneider Intercom intercom infrastructure, we eliminate language barriers at help points, information counters, and access control stations. Whether assisting travelers at an airport, coordinating transport logistics, or guiding passengers in public transit, our solution ensures that every message is understood – instantly and accurately.
This not only improves the experience for non-native speakers but also empowers control room operators to respond more efficiently and with greater confidence. The result: smoother operations, faster response times, and a truly inclusive communication experience, wherever Schneider Intercom is in place.
Depending on the specific use case you want Ivy to cover in your intercom system, you can either use Ivy Live Translation or Ivy Virtual Assistant as a standalone solution, or combine the two solutions.
Ivy Dashboard
The secret behind Ivy
The key to Ivy’s talents lies in its ability to learn (by training) about real-life topics or scenarios and the proper conversational patterns in dealing with them.
Ivy Virtual Assistant comes with a suite of powerful tools to monitor relevant performance metrics:
Statistics Dashboard
The Ivy Dashboard monitors crucial conversation quality and performance indicators, including reaction times, calls per day, call duration, and per-call iterations. It provides visual overviews like the KPI Dashboard, Call Timeline, and Call Heatmap. Additionally, it helps in training and optimizing Ivy's behavior as needed.
Conversation Analytics
The Ivy Dashboard provides drill-down history to understand Ivy's responses. It stores complete conversation transcripts for reference and analysis, documents situational analytics, and offers audio recordings if required. It also complies with local data protection regulations, ensuring data safety and security.
Ivy Live Translation
Removing Language Barriers.
Improving Efficiency.
If you would like to find out more, please contact us.
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