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Cloud-based intercom communication
Real-life examples Cloud-based intercom communication Symphony Cloud is a centrally manageable, intuitive and flexible Intercom SaaS with a mobile solution and privacy and security by design. Manage Intercom calls across sites and devices with a flexible, scalable and cybersecure Cloud solution. Flexible Scalable Easy Cybersecure Answer calls, unlock doors, barriers and gates, and stay connected – right from your smartphone or tablet, wherever you are with the help of Symphony Mobile Client . Push notifications mean you never miss a call, even when you're away from the desk. Quick actions let you accept calls or open doors with a single tap, using PIN, Touch ID or Face ID for secure access. Built on highly scalable cloud infrastructure, Symphony Cloud offers the right service for every size and requirement, from a single site to a growing multi-site network. New sites, devices or users can be added on demand. Find out more about Symphony Cloud . Configuring a cloud system is quite easy. And once everything is set up, System Management gives you a central, real-time overview of companies, projects, sites, devices and users. Even day-to-day adjustments, like updating call destinations or contacts, can be made by users themselves. No technician required. Every Commend product is built on the principle of "Privacy and Security by Design," from initial development through to after-sales service. Commend is the world's first intercom company certified to IEC 62443 for its secure product development lifecycle, backed by ISO 27001 information security management. A dedicated vulnerability disclosure program and continuous updates keep systems protected against evolving threats. Find out more about our cybersecurity efforts at trust.commend.com . Symphony Cloud Real-life Use Cases Gas Station Remote Guidance for Safer Workplaces At a gas station , closing up for the night once meant sending a security officer to accompany the employee locking the doors and handling the day's takings. A safety measure needed at every single site, every single night. With Symphony Cloud, a central control room now guides employees through the closing process via live camera access and can connect directly to the stations on site whenever needed – no local servers required, just a secure cloud connection. The result: the same level of protection for staff , delivered far more efficiently , with a single control room now covering all sites that previously each needed their own on-site security presence. Efficient and Secure Solution for Staff Secure School Access From Anywhere Keeping school doors locked during school hours helps ensure that only authorized students, staff and visitors can enter the building. Visitors request access via Intercom, while staff can answer door calls and open doors directly from their work phones – wherever they are on campus. Privacy is protected by activating cameras only during Intercom calls, while customizable schedules ensure calls reach the right staff during working hours. Cloud-based administration allows individual schools to easily manage users and access rights themselves, reducing the workload for central IT. Truck Charging Stations 24/7 Customer Support Electric truck charging stations rely on reliable communication to keep drivers moving . If assistance is needed at a charging point, drivers can connect directly to a central control room for 24/7 customer support. The on-premise Intercom system is connected to Symphony Cloud, allowing service teams to answer calls flexibly via the Symphony Mobile Client. Intercom also supports door calls at site entrances , providing direct assistance when drivers need access to the charging premises. Secure Visitor Access Mobile Door Call Management Across various elderly care facilities , a cloud-based Intercom system provides secure and consistent communication without the need for local servers on site. Visitors can call staff via camera-equipped Intercom stations from the entrance, allowing healthcare workers to see who is at the entrance and grant access directly from their mobile devices . Combined with the existing access control system, this creates a secure and flexible way to manage access while supporting staff in their daily routines. Central Cloud management keeps the system continuously updated, secure and easy to maintain across all locations. Additional Information Symphony Mobile Client Turns smartphones and tablets into mobile Intercom stations, enabling users to answer calls and securely open doors, gates or barriers from wherever they are. Symphony Web Client Turns any web browser into a flexible Intercom station, enabling users to manage audio and video calls from anywhere with control desk features such as call queuing, transfer and pause – without installing additional software. Commend Devices Connect Commend devices to the cloud for calls and centralised management, allowing users to configure, monitor, update and remotely manage their devices from anywhere
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SKYDD Stockholm
The Nordic region’s largest trade show for protection and security, firefighting, emergency response, and personal protection. At Stockholmsmässan , the entire security industry gathers to explore the latest innovations, build valuable connections, and discuss future solutions for a safer world. Booth A03:14
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Sistemi di allarmi per Ospedali: comunicazione di emergenza affidabile con Commend
Cosa rende un allarme efficace? Anche se in termini generali possiamo identificare caratteristiche comuni, la risposta può cambiare, e molto, in funzione del contesto. Per esempio , in un ospedale un allarme ha valore soltanto se arriva alla persona giusta, viene compreso senza ambiguità e produce una risposta coerente con la situazione . Tra reparti di degenza, sale operatorie, pronto soccorso, locali tecnici, parcheggi e aree aperte al pubblico, la difficoltà consiste proprio nel fare in modo che a segnali diversi corrispondano comunicazioni subito utilizzabili e risposte adeguate. Per questo un sistema di allarmi per ospedali non può essere trattato come una semplice combinazione di pulsanti, sirene e altoparlanti. Per funzionare deve offrire la giusta interazione fra sistemi interfonici, diffusione sonora, controllo accessi, videosorveglianza e procedure operative, lasciando alla control room la possibilità di conoscere origine e natura dell’evento e di comunicare direttamente con l’area interessata. Questa è la base dell’approccio Commend per le strutture sanitarie, dove lo stesso ambiente tecnologico può gestire comunicazioni ordinarie e situazioni di emergenza, integrandosi con infrastrutture e sistemi di terze parti.
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Geutebrück
Geutebrück Interfaces to Commend Intercom Systems Overview Geutebrück's complete solution combines data and video images from a single source. Only one system is needed to optimise highly complex processes. G-Core Server Interface Connects Commend Intercom servers with a Geutebrück G-CORE server Short Profile Geutebrück's complete solution combines data and video images from a single source. Only one system is needed to optimise highly complex processes. Company Website LinkedIn Page One glance at a video image linked to a data point is all it takes to reduce downtimes, find goods that are missing faster, document the transfer of liability with conclusive evidence and immediately identify theft and risk issues. Looking at a video image is also enough to protect values, buildings and people. Geutebrück supports security personnel with individual, pre-defined, automated alarm action sequences giving them the ability to react in a focused and calm manner at critical moments and to make optimum use of valuable time. This is only possible thanks to a powerful, open platform. The software developed by our own team and optimally written to work with our hardware and tested together at the Geutebrück headquarters in Germany. Geutebrück’s open platform communicates easily with third-party systems - thanks to our own individually programmed interfaces.
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Lift Emergency Call Systems EN81-28
EN 81-28 / EU Lift Emergency Call Systems in compliance with EN81-28:2018 Solutions EN 81-28 ASME 17.1 / Americas Lift Emergency Call Systems for ASME 17.1 standards Solutions ASME 17.1 Lift Emergency Call Solutions Commend provides lift emergency call systems that ensure passenger safety while fully complying with both European (EN 81-28) and American (ADA, ASME) standards. Trusted worldwide, our systems are installed in lifts across the globe, offering reliable, high-quality emergency communication when it matters most. With Commend, lift passengers can count on safety, security, and seamless connectivity at all times.
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ASME 17.1/CSA B44-19 Elevator Intercom System
Elevator Communication for ASME 17.1/CSA B44-19 Solution for Buildings Commend prioritizes code compliance and accessibility in our Elevator Communication Solution, ensuring ASME 17.1/CSA B44-19 standards are met through advanced audio and visual warning systems. Our commitment extends beyond mere functionality, as we guarantee emergency assistance for all users, including those with auditory impairments. With Commend, you have a reliable partner, ready to provide unwavering support precisely when you need it. Users can depend on us always, making Commend not just a solution, but a dependable ally in your quest for unparalleled safety and accessibility. Looking for the European standards? EN 81-28:2018 Audio/Visual Alerting Should an emergency happen, users will hear excellent HD audio voice quality with automatic background noise suppression noise for clear communication. For people with hearing impairments, access to interactive touchscreen capabilites for users provide much-needed alternative communication. Secure Communication In the event of an elevator malfunction, the call goes directly to a rescue organization. However, if the elevator is working properly, the call can be directed to an on-site security officer or even to a local Security Operations Center (SOC). Maintenance In case of questions during the elevator maintenance work, you can easily and quickly establish a connection with one of your colleagues without being dependent on a walkie-talkie or cell phone. Full Integration Specially designed communication for use in elevator cabins, on the cabin roof, the elevator pit and in the machine room as well. Hands-free, bidirectional voice technology provides seemless two-way communication for emergency services. Reliability Emergency communication should work the moment you need it. Our Elevator Communication Solution gives you peace-of-mind and maximum reliability thanks to continuous line monitoring and cyclical loudspeaker/microphone self-tests. Seamless Compatability Simple integration of elevator communication into a building's control system with local control center. Integration into a comprehensive emergency and danger response system (EDRS) with intelligent touch stations. Optimum, central overview with status indication of the communication station. Compliance is Key As the number of elevators in commercial and residential buildings rises, our platform emerges as a revolutionary solution, addressing the shortcomings of existing communication options. Offering a unified platform for all elevator needs, our smart and elegant solution not only meets but exceeds ASME 17.1/CSA B44-19 code standards, elevating functionality to new heights. Incorporate Compliance Into your System There are two technologies Commend recommends for Elevator Communication Solutions – both assuring highest availability and operational security. Both technologies are designed to create a solution fully complying within operational guidelines. You have the flexibility to choose the technology you prefer. Let us show you how to modernize your elevator communication to the state of the art and thus fulfill all legal requirements reliably. Digital 2-Wire Innovation knows no bounds in our world. We challenge conventions, pushing the boundaries of what's possible. Digital 2-wire is an established technology using an independent cabling that will allow up to 3.000m of length between the intercom server and the emergency call point in the lift cabin. The advantages are clear: even in tall buildings there is no issue running the Intercom cabling with the trailing cables of the lift. Thanks to the independent cabling highest operational security is given. Symphony BF Symphony BF is the perfect SIP-based IP platform for all security communications. Using an existing IT-infrastructure, this is the technology to create a cost-effective Lift Intercom Solution. Based on standard protocols it includes Commend’s Cyber Security features, including encryption for safe communication. Using the IP-Bridge, parts of the transmission can run via 2-wire cables, allowing the use of trailings cables for IT-connections as well.
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Intercom and Radio System Integrated
Seamless integration of analogue and digital radio Radio Solutions by Schneider Intercom Schneider Intercom radio solutions takes your network to the next level and offers seamless integration of analogue and digital radio (TETRA and DMR) devices into Commend Intercom systems. We connect two technologies and enable perfect overarching communication. This way, it is possible to gain access to radio and communicate within the radio network via Commend Intercom terminals. The integration of radio devices into the Intercom system enables Intercom terminals in the IP network to access analogue and digital mobile radio (TETRA and DMR) functions. The Basic Idea Operational Industry Communications Flight Dispatcher Solution Radio of Emergency Services Features & Benefits Combining DIgital Radio and Intercom 7 kHz HD voice Loud and clear natural communication between Intercom and radio - including suppression of hectic background noise. 24/7 Available Constant availability, thanks to system selfmonitoring – automated function tests performed on Call Centre stations (loudspeaker-to-microphone monitoring) / Line Monitoring / Server redundancy concepts Flexible call forwarding Call forwarding to telephones (mobile / landline) and mobile radio integration (VHF and TETRA) for operational communication. Networking Multiple locations can be networked and serviced via a Central Service Center. Audio Recording Calls can be recorded, e. g., for reviewing situations, for training purposes, or to improve customer services. Radio Subscriber Identity Display of TETRA radio information (ISSI or OPTA) Short Data Service (SDS) The TETRA Short Data Service (SDS) is a data service that is comparable with the Short Data Message (SMS) of GSM. A TETRA SDS message can carry up to 140 byte data per message. A variety of applications can use the SDS service to carry information. Products & Interfaces Interfaces Control Desk Systems Stations
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Cisco Systems | Intercom Interoperability
Commend Intercom Interoperability to Cisco Systems – The Unified Communication & Call Manager Overview Commend devices like IP-Intercom stations, IP-Intercom modules, IP-Loudspeakers and IP-Amplifiers can be connected via SIP to Cisco Systems and Commend Hard- and Software-Servers using SIP trunks. Registration DTMF-Support Calls G.711 μ-law G.711 a-law G.722 HD Audio Video Support Yes Yes Yes Yes No Yes Yes (except preview video) Short Profile Cisco technology provides solutions, innovation, inspiration, troubleshooting, and security to help you find the path to the possible. Cisco Network Solutions Intent-based networking is changing the way you connect people and technology. Cisco Security Where security is paramount, today's fully networked world feels safe and secure. Cisco Collaboration The intuitive way of working changes the way your teams work together. Cisco Internet of Things Being networked means being informed. Gain insights and act on the basis of data. Cisco Data Center Guided by intention. Based on context. Enables applications that create stronger connections. Cisco Service Provider Open, automated, programmable and manufacturer-independent networks. Source: Cisco Website (08.07.2020) Company Website LinkedIn Page Telephone & PBX SIP Audio Overview
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Emergency Communication System for Highway | Reference
Success Story: Integrated communication for a modern motorway infrastructure Vinci Highways CZ Overview Project description Technical Data Challenge Solution Advantages at one glance Free download Project description The D4 Highway in the Příbram–Písek section is the first PPP (Public-Private Partnership) project in Czech Republic. As part of the project, 32 km of new highway were built, and a 16-km section was modernized and widened to two lanes in each direction. The project also included the construction of two highway service areas with complete infrastructure, as well as a new maintenance center near the village of Lety. Technologically, the highway ranks among the most modern in the Czech Republic, featuring 100% coverage by a CCTV system, high-speed weighbridges for in-motion vehicle weighing, flexible section speed measurement, intelligent traffic analysis, intelligent variable traffic signs, including the technical and network infrastructure. The concession agreement with the contractor was signed in February 2021, with construction commencing in April 2021. The highway opened and began operations in December 2024. Customer Information VINCI Highways, a subsidiary of VINCI Concessions, is a leading concession company and operator of road mobility services. More info Technical Data Technical Data Commend VirtuoSIS intercom server 48 highway SOS call points 2x CD800 operator workstations Intercom system for the highway operator’s facility Commend STUDIO add-on system with ComRecorder recording device and ComReporter event logging ComPLC software module for controlling specific functions of emergency call points Integration of the emergency call system into the 112 integrated rescue system via SIP trunk Integration of the system into the SCADA control system via the OPC UA interface Integration with the Hytera DMR radio communication system Integration with the Genetec video management system Integration with the IP telephony system within the operator’s facility via a SIP trunk Challenge The emergency communication system on the highway had to meet all the specific requirements of technical regulations in the Czech Republic in terms of technology and functionality—from the construction and design of highway emergency call boxes, through the requirement to operate autonomously during a power outage, to the distribution of calls based on the type of request— requests for technical assistance must be routed to the highway operator’s operations center, while emergency calls are routed to the relevant regional emergency services operations center. The future highway operator placed great emphasis on the deep integration of the supplied systems with one another as well as their integration into the umbrella SCADA system for monitoring, visualization, and control. Great emphasis was placed on ease of use for operators and, in particular, on high operational reliability. Solution As part of the project, Commend Slovakia implemented a comprehensive voice communication solution—an emergency communication system for the highway, an intercom system for the highway operator’s facility, as well as an IP telephony system for business communication. Commend, in collaboration with its partner—Photon Meissener Technologies—developed a completely new design for the highway emergency columns, with both it design and internal equipment meeting the requirement of technical regulations in the Czech Republic. The highway emergency columns are equipped with the ET908H IP communication module and an additional EB8E4A I/O module, through which the status of cable shaft covers located along the highway, door contact statuses, and the power supply status are transmitted to the SCADA system. The emergency columns features remotely controlled lighting via a dusk sensor. Calls from the emergency columns are routed to the CD800 operator workstation or to the relevant regional emergency operations center. The emergency call system is interconnected with the DMR radio communication system and allows the operator to communicate directly from their workstation with the desired group of radio stations. WS300VCM series intercom stations are installed within the facility, either built into Commend CSTHREE entry/exit posts or mounted on the wall at the facility entrances. The camera modules of the intercom stations are integrated into the site’s security camera system with Genetec VMS. The entire system is integrated into the SCADA system on the WINCC platform via the OPC UA interface. All software components of the solution—the VirtuoSIS communication server, the Commend STUDIO application server, the Commend OPCServer for integration into the SCADA system, and the Mitel IP PBX server—are installed on a virtualized Hyper-V server platform with highavailability functionality. Advantages at one glance Advantages at one glance High-quality audio communication Deep integration into the SCADA system Recording of voice communications, including the radio network All software components (VirtuoSIS, STUDIO, OPCServer) on a virtualized server platform with high availability caption test Customer Voice Marek Čierny IT Manager Via Salis Operations What convinced us about the Commend solution was its flexibility and the ability to customize standard products to meet our requirements, as well as the extensive integration options with other systems we have implemented. In Commend Slovakia, we have found a competent and professional partner. Case Study VINCI Highways CZ Free download Download
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Cloud based Intercom System Symphony
Cloud-based Intercom System Symphony Cloud The world’s first cloud-based Intercom system built around the principle of “Privacy and Security by Design” – marks the beginning of a new era in security communication. Discover the Platform Cloud Login Cloud Services Status Dashboard The Intercom Cloud Platform Our cloud-based solution platform is built on highly scalable cloud infrastructure, powerful software and extensive features, with the clear aim of harnessing the power of current and future cloud services incl. AI. Symphony Cloud offers the right service for every size and requirement. Intercom Cloud Platform Cloud Services Security & High Availability Integrations Documentation Vision Cloud Services Symphony Mobile Client The Symphony Mobile Client is the Symphony Cloud service for answering calls and unlocking doors and barriers conveniently via smartphone or tablet. Details Symphony Web Client The Symphony Web Client is probably the world’s most flexible, most easy-to-use Intercom station – and it does not even need any extra software! Details Active Device Management Symphony cloud service for centralised, automated device management and monitoring, enhancing security and efficiency. Details System Management Management of companies and sites with dashboards, roles and permissions, device and user management Details Call Service for Commend Devices and Basic Device Management With Symphony device management, as many or as few devices and services can be added and configured as needed. Details Ivy Virtual Assistant The virtual assistant was developed with one goal in mind: to relieve staff in call centres and control rooms so that they can concentrate on the important issues and incidents. Details Ivy Live Translation This future Symphony Cloud Service will offer real-time bidirectional translation of speech packages. Details Symphony Bridge The Symphony bridge gives VirtuoSIS On-Prem solutions access to the services of Symphony Cloud, such as the Symphony Mobile Client or the Symphony Web Client. Details Real-life Use Cases Discover how Symphony Cloud already supports our customers (anonymous) and helps in their daily processes. Learn more Cloud Services Status Dashboard Status Dashboard 8 Key Benefits of Cloud Based Services Learn more High Availability Cloud infrastructures offer essential advantages such as redundant servers, redundant gateways in combination with load balancing for high availability . Learn more Cyber Security Only an up-to-date system is a secure system and the Symphony Cloud is constantly updated - without downtime and IT resources. Learn more The Making A highly available cloud service is only as good as the software that powers it. See how Commend’s specialists are taking care of everything to make sure the Symphony cloud is there for you when you need it Learn more Cloud Integrations Better together – connecting Commend Symphony Cloud with other systems from leading manufacturers. One of the first integrations are connections to the public mobile and fixed networks. Features: Receive calls on telephones (desktop and mobile), open door with after-dialling during the call, call telephones from Intercom devices, voicemail detector Supported Telephony Providers Documentation Data Sheet Feature overview and technical specifications Open Manual From first steps, configuration to how to use Symphony Cloud cLibrary Privacy Policy Data Processing Agreement Terms of Use Check Availability Vision for Services Future cloud-based Symphony services will support a wide range of additional applications by intelligently linking various different sub-systems, such as video surveillance, sensors, emergency call systems, access control, visitor management, and others. Similar to humans depending on the interplay of all their senses to make sense of their environment, it takes the combination of all available security tools to correctly assess situations and incidents and react accordingly.