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Training Area
TRAINING AREA SCHNEIDER INTERCOM ACADEMY SCHNEIDER INTERCOM ACADEMY PASSION MEETS PROFESSION The Schneider Intercom Academy offers you up-to-date, compact training courses on all solutions and products. Highly qualified trainers impart their extensive knowledge from the various areas of the company in interactive, practical workshops and in personal exchanges of experience. The opportunities for knowledge transfer range from basic training courses on products, technologies and solutions to workshops for advanced users and specialist seminars on a wide range of key topics. ORGANIZATION OF TRAININGS Training courses A - F are offered as classroom training, while training module G is offered as a webinar. Each participant will receive online access to our software and document platform “cLibrary Online” and to our English-language online training program Polygon. Access to Polygon is available for one year from the date of participation in a training course. In order to prepare these access details, we request the full names and email addresses of the participants. Upon request, we can also conduct our training sessions exclusively at your location. Please feel free to contact our training team. Together, we’ll find the right training format to meet your needs. OVERVIEW OF MODULES LEVEL A – BASIC INTERCOM This product training will give you an overall impression of all current products as well as their technology and application possibilities. LEVEL B – PROFESSIONAL In Module B, technicians who already have Level A training are trained in Symphony control station, Classic control station, networking and ICX protocol. LEVEL C – SYMPHONY WORLD In the Level C training, technicians who already have a Level B training are trained. Knowledge about the Symphony worlds Mesh, On Premise and Cloud as well as their devices is imparted. MODULE D - SYMPHONY ADVANCED In Module D - Symphony Advanced, technicians who have already completed Module B or Module C training are trained in network technology and IT security, as well as VirtuoSIS and server redundancy. MODULE E - STUDIO In the Studio module, technicians who have already completed Module B training are trained in the use of Studio visualization software. MODULE F - CLOUD Module F - Cloud focuses on the implementation of projects in which our cloud solutions are to be integrated. It provides knowledge about the Symphony Cloud, Management Cloud, and our AI-based virtual assistant ivy. LEVEL F - FOLLOW UP WITH UPDATES ABOUT NEW FEATURES The Follow-Up Training is for experienced users and informs about the latest features. Participation in an interval of two years is mandatory to maintain the status "Certified Partner". CALENDER Training program View training dates and calendar We are pleased to provide you with an overview of all dates in 2026, a list of training content and further detailed information. Whether you have a technical, company-oriented interest in SCHNEIDER INTERCOM products or are an experienced user of Schneider systems - increase your skills, improve your quality and get to know the latest innovations and application possibilities. Please refer to the categories listed above for changes in dates. ARE YOU INTERESTED IN FURTHER EXTENSION DATES, ADDITIONAL TOPICS OR OTHER QUESTIONS? Training team Email
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Success Stories: Communication Solutions
Case Studies & References Customer Success Stories How do Schneider Intercom solutions rise to the challenge of meeting the tough, everyday demands on security and communication all over the world? A selection of answers to this questions can be found in the case studies of individual customer projects. Vinci Highways CZ Integrated communication for a modern motorway infrastructure ABACO Mobility Central Car Park Management Singapore Management University Campus safety and accessibility Gruppo San Donato How the hospital communication system increases efficiency in internal communication City of Pune How the city created safer urban spaces London Stansted Airport Emergency call and info points for 24/7 assistance Teleo Tisseo Cable Cars Communication and public address solution for cable cars Brescia Mobilità Assistance at car parks, bike sharing stations, ticket vending machines and public transport ArcelorMittal Etxebarri Effective communication in manufacturing despite high noise levels Ernst & Engbring Intercom system for gates to ensure the highest level of protection for their industrial facility Hotel Schloss Mönchstein Door and gate intercom communication solution for a luxury hotel Train Stations in Salzburg A public transport solution for more inclusion, safety and information EPS Kostolac IP-based communication solution boosts safety for mining by enabling clear operator–worker contact Tarczynski Arena Wroclaw Safety in the stadium Aeroporto Caproni di Trento A single integrated communication platform – scalable and ready for future needs. Reus Municipality Secure access to car parks JSW Group Communication in rough environments TotalEnergies Customer service at petrol stations Gioia 22 Smart Emergency Intercom System Mohawk College Campus-wide communication for staff, students, and visitors Greater Anglia Emergency call point upgrade for public transport MOL Campus Security and communication solution for people, buildings and values PMS - Parking Management Services SA Communication platform for service and emergency situations in car parks All Case Studies Select a market segment to view all case studies. Buildings Corporate Buildings, Public Buildings, Hospitals & Health Care Facilities, Schools & Universities, Data Centers, Prisons and Detention Centers Transport & Infrastructure Airports, Car Parks, Motorways & Toll Stations, Public Transport, Smart Cities, Tunnels Industry Chemical Industry, Energy & Public Utilities, Logistic Centres, Manufacturing, Metals & Mining, Oil & Gas, Pharmaceuticals & Clean Rooms
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Use Cases | Intercom and Communication Solutions
Use Cases Search Buildings Transport & Infrastructure Industry Hospitals and Healthcare Facilities Smart Cities and City Centres Airports Public Transport Maritime Buildings Transport & Infrastructure Industry Hospitals and Healthcare Facilities Smart Cities and City Centres Airports Public Transport Maritime Filter Filter reset Door Intercom Welcoming visitors and securing access Contact Management Door intercom solution for buildings with many areas, companies, tenants and call destinations Barrier-free Buildings Buildings are equally accessible and usable for everyone Control Rooms Perfect overview and control of the whole Intercom system Help Points Assisting individuals with everyday questions and helping in emergency situations Emergency and Danger Response Providing instant support in crisis situations Perimeter Protection Securing security-critical outdoor areas EN81-28 Lift Emergency Call European EN 81-28:2018 compliant solution making Lifts safe Elevator Communication Elevator Communication Solution, ensuring ASME 17.1 standards are met Mobile Radio Seamless integration of analogue and digital radio to unify communication Public Address So that announcements reach everyone - in everyday life and in emergency situations Gate Management Seamless communication for modern logistics EN 50726-1 EDRS Turning Standards into Operational Resilience Car Parks Communication for barriers and ticketmachines Talking Cameras When it comes to the safety of people or property, the camera view alone is often not enough Counters Clear communication where physical contact should be avoided Refuge Areas Offering temporary protection to occupants considering all forms of disability Virtual Care Audio-visual solution providing the flexibility and customization needed for patient care Smart Street Lights Help is never more than a touch of a button away Intercom for Bollards Secure, controlled access through smart bollard gates Electric Charging Stations Seamless customer support ensures smooth operation at e-charging stations Audio and Sound Analytics Acoustic monitoring helps Smart Cities reduce noise and improve life quality Universal Reader Compatible with your access control system Cloud-based intercom communication Manage Intercom calls across sites and devices with a flexible, scalable and cybersecure Cloud solution.
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The Voice of Resilience
Data centers are the backbone of today’s digital world. Cloud services, AI, finance, healthcare and communications all depend on their continuous and secure operation. As critical infrastructure, they require more than individual security systems – they need people, processes and technologies to work together seamlessly. Many security challenges in data centers are also communication challenges. An unknown person at the perimeter, a denied access request or an incident in a restricted area requires security teams to quickly understand the situation, verify who is involved and coordinate the right response. Commend provides the communication layer across these different security zones, from the perimeter fence and delivery gates to highly restricted data halls and the Security Operations Center. Integration is key. Communication can expand video management, access control, detection systems, public address, building automation and Security Operations Centers. This gives operators the information and communication tools they need to hear, see, verify and respond when every second counts. Cyber resilience is another essential part of protecting critical infrastructure. Commend combines secure product-development processes in accordance with IEC 62443-4-1 with regular internal and external penetration testing. Because technology alone is not enough: reliable communication, situational awareness and coordinated action remain essential when normal operations turn into an emergency.
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Modul B5 - Symphony Leitstand
Zielgruppe: Techniker, welche bei kommenden Projekten Leitstand-Intercomsysteme oder vernetzte Systeme in Betrieb nehmen. Themen: Leitstandsgeräte, Symphony Leitstand SIP-Verschlüsselung Rufanforderungen, Eingangsmeldungen, Leitungsüberwachung Classic Leitstand Sprachkonserven, Vernetzung, ICX-Protokoll Preis: 390,00 € netto pro Person und Tag Voraussetzungen: Ausbildung Modul A (ab 2021) Zertifizierung: Zertifikat „Modul B - Symphony Leitstand 2026“
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Technical Support
We're here to help! Get Support Constant availability is essential in security and communication systems. You can rely on us being there whenever you need assistance. Our worldwide technical teams are standing by to provide telephonic or on-site support at any time, quickly and reliably. Technical Support Form Is your support request not a technical matter? If your request is non-technical, but rather general in nature, please feel free to get in touch. General Request Are you looking for something specific? You can easily access our software, manuals, and security advisories through our cLibrary. Software Manuals Security Advisories Commend | Always there, wherever you are Regional Support Phone Numbers, RMA Europe Austria / Central Eastern Europe Technical Support Commend Austria Countries: Austria and Central Eastern Europe Locations: Salzburg, Vienna Support telephone +43 662 856221 Official support hours (CET): Monda y to Thursday: 9:00 - 12:00 and 13:00 - 16:00 | Friday: 9:00 - 12:00 Remote Help (Teamviewer Client Commend Austria) – Download Croatia / Adria Technical Support Commend Adria Countries: Croatia, Albania, Bosnia-Herzegovina, Kosovo, Macedonia, Montenegro and Serbia. Location: Zagreb Support telephone +385-1-369 11 23 France Technical Support Commend France Country: France Location: Paris Support telephone: +33-149 18 16 40 Support Portal: Login Germany / Luxembourg Technical Support Schneider Intercom Countries: Germany, Luxembourg Locations: Düsseldorf, Berlin, Dresden, Frankfurt, Hamburg, Magdeburg, Munich, Sauerland, Stuttgart Support telephone +49-211 88 28 5-170 Remote Help (Teamviewer Client Schneider Intercom) – Download RMA – Repair information and RMA request form Schneider Intercom Hungary Technical Support Commend Hungary Country: Hungary Location: Budapest Support telephone +36-30-2852266 Italy Technical Support Commend Italia Countries: Italy, San Marino, Vatican City State Location: Stezzano (BG) Support telephone +39-035-953963 Netherlands / Belgium Technical Support Commend Benelux Countries: Netherlands, Belgium Location: Prinsenbeek Support telephone +31-76-2000100 Polands / Baltics Technical Support C&C Partners C&C Partners is the offical Commend Partner for the Countries: Poland, Estonia, Latvia, Lithuania Location: Leszno Support telephone +48-65 525 55 00 Spain / Portugal Technical Support Commend Ibérica Countries: Spain, Portugal Locations: Madrid, Barcelona Support telephone +34 91-827 61 91 Slovakia / Czechia Technical Support Commend Slovakia Countries: Slovakia, Czechia Location: Bratislava Support telephone +421-2-5810-1040 Sweden / Nordics Technical Support Commend Nordic Countries: Denmark, Finland, Iceland, Norway, Sweden Location: Hägersten Support telephone: +46 10 220 3054 Switzerland / Liechtenstein Technical Support Commend AG Switzerland Countries: Switzerland, Liechtenstein Locations: Zurich, Geneva Support telephone +41-44-955 02 22 Türkiye Technical Support EFB-Elektronik Türkiye EFB-Elektronik Türkiye is the offical Commend Partner for the Countries: Türkiye, Greece Location: Istanbunl Support telephone +90 212 222 92 50 United Kingdom / Ireland Technical Support Commend UK Countries: United Kingdom, Ireland Location: London Support telephone +44-1279-872 020 RMA – Repair information and RMA request form Commend UK Americas Americas Technical Support Commend Americas Countries/Region: USA, Canada, Latin America Location: Mahwah (NJ) Support telephone +1-201-529-2425 Schedule Support Ahead Remote Help (Teamviewer Client Commend Americas) – Download RMA – Repair information and RMA request form Commend Americas Asia/Pacific Australia / New Zealand Technical Support Commend Australia Countries: Australia, New Zealand Locations: Sydney, Melbourne Support telephone +61-2-4655-5738 China Technical Support Commend China Country: China Location: Nanjing Support telephone +86-139-1388 2180 India Technical Support Commend India Country: India Location: Navi Mumbai Support telephone +91-22-4778-7010 Kazakhstan / Middle Asia Technical Support Maktau Company LLC Maktau Company LLC is the Commend CEE Partner for the Countries: Azerbaijan, Georgia, Kazakhstan, Turkmenistan, Uzbekistan Location: Almaty Support telephone +7-747-8126580 Singapore / South East Asia Technical Support TKH Security & Airport Solutions Asia TKH Security & Airport Solutions Asia is the offical Commend Partner for Singapore and South East Asia Location: Singapore Support telephone +65-6272 2371 Middle East United Arab Emirates Technical Support Commend Middle East Countries/Regions: Levant, Saudi Arabia, United Arab Emirates Location: Dubai Support telephone +971-4-3333 187 Africa South Africa Technical Support Evolving Management Solutions Evolving Management Solutions is the official Commend Partner for South Africa Location: Johannesburg Support telephone: +27-11-274 6666 23 Sales Organisations worldwide Always there, wherever you are America – Europe – Africa – Middle-East – Asia/Pacific
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Product Documentation
Documentation Manuals, Software and Documentation For our whole documentation, please visit our cLibrary One Platform The world of Symphony enabling Unified Communication. One Platform Perfect Speech Intelligibility Communication that works even in noisy and challenging environments. Perfect Speech Intelligibility Evergreen Technology The best investment for your future. Connecting generations since 1971. Evergreen Technology Quality Standards Quality isn't just our goal – it's our mindset. ISO 9001, ISO 27001, IEC 62443-4-1, ... Quality Standards Cyber Security Protecting and securing customer data is essential to earning the trust of our users. Cyber Security Inspired by our customer's voice Communication is a Powerful Tool We want to package and deliver this in a way that makes a real difference to our customers Why Commend
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404 - The requested Page or Content was not found
Documentation Manuals, Software and Documentation For our whole documentation, please visit our cLibrary One Platform The world of Symphony enabling Unified Communication. One Platform Perfect Speech Intelligibility Communication that works even in noisy and challenging environments. Perfect Speech Intelligibility Evergreen Technology The best investment for your future. Connecting generations since 1971. Evergreen Technology Quality Standards Quality isn't just our goal – it's our mindset. ISO 9001, ISO 27001, IEC 62443-4-1, ... Quality Standards Cyber Security Protecting and securing customer data is essential to earning the trust of our users. Cyber Security Inspired by our customer's voice Communication is a Powerful Tool We want to package and deliver this in a way that makes a real difference to our customers Why Commend 404 We looked really hard But it appears the page you seek doesn't exist anymore, or maybe it has just moved. Please start again from the home page . Feel free to contact us if the problem persist or if you definitly can't find what you are looking for. Thank you very much.
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RMA Submission Successful
We Have Received Your RMA! Thank you for contacting us! Our team will get back to you as soon as possible. If needed, we may reach out for additional details.
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