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System Management | Dashboard, User & Device Control
THE NEW HARMONY OF SYSTEM MANAGEMENT Overview Welcome to a new era of system management that revolutionizes how companies and sites handle their administrative tasks. With a powerful dashboard, optimized menu, enhanced roles and permissions, clear separation of device and user management, and improved traceability, Symphony Cloud is poised to elevate efficiency, security, and the overall user experience to new heights. The new system management makes managing accounts easy for integrators. It grants a holistic overview of all customers for a comprehensive solution including system installation, administration, and support. What's new? USER-FRIENDLY DASHBOARD The Company Dashboard is designed for clarity and ease of use. It offers a more intuitive and user-friendly experience, ensuring that operators at all levels can navigate and utilize the platform with ease. Centralized hub for monitoring and managing user, device and project activities Real-time overview of critical information Enhanced user experience ROLES AND PERMISSIONS: EMPOWERING USER MANAGEMENT Various roles and permissions now allow you to exercise more precise control and transparency over who has access to what. This function allows users to be assigned specific tasks and responsibilities, allowing administrators to easily trace changes made within the platform. By limiting access to restricted information, you can ensure a higher level of data security. For support cases, for example, it is easily possible to assign temporary access to a designated project. Roles Company Owner Company Owner The Company Owner can change the company address or delete the company. They can invite new users, assign roles and perform or approve account manager change requests. This role also includes admin rights and thus can change configuration. Company Admin Company Admin The Company Admin has access to configuration and can add users. Company Viewer (Reports) Company Viewer (Reports) The Company Viewer (Reports) has read-only rights to view VoIP reports, Ivy reports, etc. Company Viewer (Subscriptions) Company Viewer (Subscriptions) The Company Viewer (Subscriptions) can view the total number of service subscriptions but nothing else. Account Manager Account Manager The Account Manager can see subsidiaries’ contact information and the total of all services for a company in the subscriptions view. Can change the account manager. Web Client User Web Client User The Web Client User can use the web client assigned to them. For example: An international parking company ( company ) has facilities in various regions, one of them being Austria ( project ). There is an inquiry at one particular car park with a designated address ( site ) in Austria. Of course, the operator in charge of this site needs the permissions to manage this, but he should not be able to make changes at all car parks in Austria, let alone company-wide. A user might have admin rights for one designated site. However they might only have report viewing rights for the superordinate project and no access at all to the whole superordinate company. A user has admin rights for a certain project. This means he also has admin rights to all the sites within this project. DEVICE MONITORING The new system offers improved oversight, which facilitates audits, compliance, and troubleshooting. Regarding device management, for example, users can see at one glance if a device is online or in exceptional cases offline, on what firmware version it is running and whether it needs updating. Regular updates make a system safer and reduce costs by ensuring a more stable system with less downtime. Furthermore, updates bring with them new features for more efficiency and it becomes very simple expand by adding new clients or modules when the system is up to date. Now easier device management: Symphony MX devices running VoIP services on on-premise platforms such as VirtuoSIS, Mesh or a 3rd party server can now be connected to the cloud for centralized device management. System administrators can thus utilise the advantages of the new system management (dashboard, overview, sites, roles) in Symphony Cloud. You can then install firmware updates and see whether the devices are online/offline and categorise them in the respective project/site structure. ACCOUNT MANAGEMENT Integrators have a comprehensive view of all customer projects, facilitating smoother management of the sales network. While automatic access to a customer's system isn't granted by default, it can be easily provided for support needs. SITE STRUCTURE The new System Management in Symphony Cloud makes it possible to easily map the individual site structure of each customer. Company Project Site (with up to 5 levels) TRY IT OUT Log in or sign up for Symphony Cloud. Symphony Cloud
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Detail
Organizational information Level A training courses take place on three consecutive days, each from 09:00 to 17:00. From Level B, the training courses take place on two consecutive days, each from 09:00 to 17:00. The number of participants is limited to a maximum of 8 participants at Schneider Intercom Technical equipment - For a successful participation each participant needs Notebook (at least Windows 10 Professional (x64) from version 20H2) Administrator rights (ability to install software and full access to the network card settings) Browser: Google Chrome (current version) Current .NET framework WLAN Ethernet interface Software installed before the start of the course: Commend Installer package (CCT800, IP Station Config, ComLOG, VirtuoBro), Commend Set-UP, Wireshark Level C only additionally: ComPLC, current version Level D only additionally: Activation of Hyper-V. Instructions for preparing the notebook will be sent to participants before the start of the course. Registrations will be considered in the order in which they are received. Please provide the full names and e-mail addresses of the participants when booking. Participants will receive a confirmation of registration from Schneider Intercom with the exact address of the training location for classroom training or the access data for online training. Participants will also receive access data to our online cLibrary and to our English-language training program with additional training courses. Access to the training platform is limited to one year from confirmation of registration for the training course. If the number of registrations for a training course is too low, we reserve the right not to hold the course. In this case, we may offer you alternative dates. We reserve the right to change dates at short notice due to the number of participants. Each participant will need their own notebook for programming and exercises. The software required for the training should be installed in advance; this software will be made available to the participants separately with instructions for installation. The conference fee is EUR 390 per person per day. This amount includes the costs for training documents, conference drinks and meals during the classroom training, as well as annual access to our English-language training courses. You will receive an invoice for the course fees. On receipt of the invoice, we request a bank transfer, payable immediately without deduction. Travel costs to and from the training location and hotel accommodation for classroom training courses are to be borne by the participant.
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Organizational information Level A training courses take place on three consecutive days, each from 09:00 to 17:00. From Level B, the training courses take place on two consecutive days, each from 09:00 to 17:00. The number of participants is limited to a maximum of 8 participants at Schneider Intercom Technical equipment - For a successful participation each participant needs Notebook (at least Windows 10 Professional (x64) from version 20H2) Administrator rights (ability to install software and full access to the network card settings) Browser: Google Chrome (current version) Current .NET framework WLAN Ethernet interface Software installed before the start of the course: Commend Installer package (CCT800, IP Station Config, ComLOG, VirtuoBro), Commend Set-UP, Wireshark Level C only additionally: ComPLC, current version Level D only additionally: Activation of Hyper-V. Instructions for preparing the notebook will be sent to participants before the start of the course. Registrations will be considered in the order in which they are received. Please provide the full names and e-mail addresses of the participants when booking. Participants will receive a confirmation of registration from Schneider Intercom with the exact address of the training location for classroom training or the access data for online training. Participants will also receive access data to our online cLibrary and to our English-language training program with additional training courses. Access to the training platform is limited to one year from confirmation of registration for the training course. If the number of registrations for a training course is too low, we reserve the right not to hold the course. In this case, we may offer you alternative dates. We reserve the right to change dates at short notice due to the number of participants. Each participant will need their own notebook for programming and exercises. The software required for the training should be installed in advance; this software will be made available to the participants separately with instructions for installation. The conference fee is EUR 390 per person per day. This amount includes the costs for training documents, conference drinks and meals during the classroom training, as well as annual access to our English-language training courses. You will receive an invoice for the course fees. On receipt of the invoice, we request a bank transfer, payable immediately without deduction. Travel costs to and from the training location and hotel accommodation for classroom training courses are to be borne by the participant.
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Detail
Organizational information Level A training courses take place on three consecutive days, each from 09:00 to 17:00. From Level B, the training courses take place on two consecutive days, each from 09:00 to 17:00. The number of participants is limited to a maximum of 8 participants at Schneider Intercom Technical equipment - For a successful participation each participant needs Notebook (at least Windows 10 Professional (x64) from version 20H2) Administrator rights (ability to install software and full access to the network card settings) Browser: Google Chrome (current version) Current .NET framework WLAN Ethernet interface Software installed before the start of the course: Commend Installer package (CCT800, IP Station Config, ComLOG, VirtuoBro), Commend Set-UP, Wireshark Level C only additionally: ComPLC, current version Level D only additionally: Activation of Hyper-V. Instructions for preparing the notebook will be sent to participants before the start of the course. Registrations will be considered in the order in which they are received. Please provide the full names and e-mail addresses of the participants when booking. Participants will receive a confirmation of registration from Schneider Intercom with the exact address of the training location for classroom training or the access data for online training. Participants will also receive access data to our online cLibrary and to our English-language training program with additional training courses. Access to the training platform is limited to one year from confirmation of registration for the training course. If the number of registrations for a training course is too low, we reserve the right not to hold the course. In this case, we may offer you alternative dates. We reserve the right to change dates at short notice due to the number of participants. Each participant will need their own notebook for programming and exercises. The software required for the training should be installed in advance; this software will be made available to the participants separately with instructions for installation. The conference fee is EUR 390 per person per day. This amount includes the costs for training documents, conference drinks and meals during the classroom training, as well as annual access to our English-language training courses. You will receive an invoice for the course fees. On receipt of the invoice, we request a bank transfer, payable immediately without deduction. Travel costs to and from the training location and hotel accommodation for classroom training courses are to be borne by the participant.
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Detail
Organizational information Level A training courses take place on three consecutive days, each from 09:00 to 17:00. From Level B, the training courses take place on two consecutive days, each from 09:00 to 17:00. The number of participants is limited to a maximum of 8 participants at Schneider Intercom Technical equipment - For a successful participation each participant needs Notebook (at least Windows 10 Professional (x64) from version 20H2) Administrator rights (ability to install software and full access to the network card settings) Browser: Google Chrome (current version) Current .NET framework WLAN Ethernet interface Software installed before the start of the course: Commend Installer package (CCT800, IP Station Config, ComLOG, VirtuoBro), Commend Set-UP, Wireshark Level C only additionally: ComPLC, current version Level D only additionally: Activation of Hyper-V. Instructions for preparing the notebook will be sent to participants before the start of the course. Registrations will be considered in the order in which they are received. Please provide the full names and e-mail addresses of the participants when booking. Participants will receive a confirmation of registration from Schneider Intercom with the exact address of the training location for classroom training or the access data for online training. Participants will also receive access data to our online cLibrary and to our English-language training program with additional training courses. Access to the training platform is limited to one year from confirmation of registration for the training course. If the number of registrations for a training course is too low, we reserve the right not to hold the course. In this case, we may offer you alternative dates. We reserve the right to change dates at short notice due to the number of participants. Each participant will need their own notebook for programming and exercises. The software required for the training should be installed in advance; this software will be made available to the participants separately with instructions for installation. The conference fee is EUR 390 per person per day. This amount includes the costs for training documents, conference drinks and meals during the classroom training, as well as annual access to our English-language training courses. You will receive an invoice for the course fees. On receipt of the invoice, we request a bank transfer, payable immediately without deduction. Travel costs to and from the training location and hotel accommodation for classroom training courses are to be borne by the participant.
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Detail
Organizational information Level A training courses take place on three consecutive days, each from 09:00 to 17:00. From Level B, the training courses take place on two consecutive days, each from 09:00 to 17:00. The number of participants is limited to a maximum of 8 participants at Schneider Intercom Technical equipment - For a successful participation each participant needs Notebook (at least Windows 10 Professional (x64) from version 20H2) Administrator rights (ability to install software and full access to the network card settings) Browser: Google Chrome (current version) Current .NET framework WLAN Ethernet interface Software installed before the start of the course: Commend Installer package (CCT800, IP Station Config, ComLOG, VirtuoBro), Commend Set-UP, Wireshark Level C only additionally: ComPLC, current version Level D only additionally: Activation of Hyper-V. Instructions for preparing the notebook will be sent to participants before the start of the course. Registrations will be considered in the order in which they are received. Please provide the full names and e-mail addresses of the participants when booking. Participants will receive a confirmation of registration from Schneider Intercom with the exact address of the training location for classroom training or the access data for online training. Participants will also receive access data to our online cLibrary and to our English-language training program with additional training courses. Access to the training platform is limited to one year from confirmation of registration for the training course. If the number of registrations for a training course is too low, we reserve the right not to hold the course. In this case, we may offer you alternative dates. We reserve the right to change dates at short notice due to the number of participants. Each participant will need their own notebook for programming and exercises. The software required for the training should be installed in advance; this software will be made available to the participants separately with instructions for installation. The conference fee is EUR 390 per person per day. This amount includes the costs for training documents, conference drinks and meals during the classroom training, as well as annual access to our English-language training courses. You will receive an invoice for the course fees. On receipt of the invoice, we request a bank transfer, payable immediately without deduction. Travel costs to and from the training location and hotel accommodation for classroom training courses are to be borne by the participant.
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Modul A
Training Area MODULE A - INTRODUCTION & BASICS Overview of all training courses This product training course provides you with an overview of our Symphony intercom terminals, VirtuoSIS intercom servers, classic intercom stations and servers, serverless operation, and our Symphony Cloud. Note: The Module A course has been extended to three days to cover a more comprehensive range of topics. This allows us to ensure that participants gain an in-depth understanding of all relevant aspects and are better prepared for the challenges they face in their day-to-day work. Title Start date End date Location Free places Modul A1 - Einführung & Basics 18.02.2026 20.02.2026 Düsseldorf, Deutschland 5 Modul A2 - Einführung & Basics 09.03.2026 11.03.2026 Düsseldorf, Deutschland 6 Modul A3 - Einführung & Basics 14.04.2026 16.04.2026 Düsseldorf, Deutschland 8 Modul A4 - Einführung & Basics 18.05.2026 20.05.2026 Düsseldorf, Deutschland 8 Modul A5 - Einführung & Basics 23.06.2026 26.06.2026 Düsseldorf, Deutschland 8 Modul A6 - Einführung & Basics 06.07.2026 08.07.2026 Düsseldorf, Deutschland 8 Modul A7 - Einführung & Basics 11.08.2026 13.08.2026 Düsseldorf, Deutschland 8 Modul A8 - Einführung & Basics 29.09.2026 01.10.2026 Düsseldorf, Deutschland 8 Modul A9 - Einführung & Basics 12.10.2026 14.10.2026 Düsseldorf, Deutschland 8 Modul A10 - Einführung & Basics 10.11.2026 12.11.2026 Düsseldorf, Deutschland 8
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Modul D
Training Area MODULE D - SYMPHONY ADVANCED Overview of all training courses In Module D - Symphony Advanced, technicians who have already completed Module A or Module B training are trained in network technology and IT security, as well as VirtuoSIS and server redundancy. Note: *Module C – SymMX & ComPLC can be booked as an optional extension to selected D modules for an additional training day. Title Start date End date Location Free places Modul D1* - Symphony Advanced 28.04.2026 29.04.2026 Düsseldorf, Deutschland 7 Modul D2 - Symphony Advanced 08.12.2026 09.12.2026 Düsseldorf, Deutschland 8
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Modul F
Training Area Module F - Cloud Overview of all training courses Module F - Cloud focuses on the implementation of projects in which our cloud solutions are to be integrated. It provides knowledge about the Symphony Cloud, Management Cloud, and our AI-based virtual assistant ivy. Title Start date End date Location Free places Modul F1 - Cloud 25.03.2026 26.03.2026 Düsseldorf, Deutschland 4 Modul F2 - Cloud 06.10.2026 07.10.2026 Düsseldorf, Deutschland 8
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Modul G
Training Area MODULE G - FOLLOW UP Overview of all training courses The follow-up training is for experienced users and provides information on the latest features; participation every two years is mandatory in order to maintain “Certified Partner” status. Title Start date End date Location Free places Modul G1 - Follow Up 09.06.2026 09.06.2026 Online 96