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What is Conversational AI | How It Works
Learn what we at Schneider Intercom mean by Conversational AI What is Conversational AI? Artificial Intelligence (AI) is the futuristic buzzword that's taking the world by storm! From self-driving cars to smart robots, AI has revolutionized our world. But its impact is not limited to machines alone. In the realm of communication, AI has transformed the way we interact with technology. With cutting-edge solutions that simulate human conversations, AI has elevated voicebots to automation platforms that drive operational efficiency. Plus, AI's unparalleled computational capacity has enabled companies to provide professional customer care services, once thought impossible! The future is here, and it's AI-powered! Ivy Virtual Assistant What is Conversational AI? Conversational AI How it works Conversational AI aims to simplify the interaction between humans and machines by ‘understanding’ and correctly answering user requests. But how does it work? Chatbot vs. Conversational AI What is the difference? On the surface, Chatbots and Conversational AI may seem to be similar, but under the surface they operate in completely different ways. Voicebots use keyword matching, which allows them to solve only a limited set of pre-defined problems, but Conversational AI uses advanced techniques to ‘understand’ the intent behind a question and provide accurate and relevant responses. This makes Conversational AI a much more powerful solution for complex queries and tasks. CHATBOT CONVERSATIONAL AI Online 24/7 ✔️ ✔️ Can cope with natural language Keyword based ✔️ Multi-level intent hierarchy If/Then Statements ✔️ Voice and conversational IVR Text only ✔️ Self-improving over time ❌ ✔️ Multi-lingual ❌ ✔️ Privacy & security compliant ❌ ✔️ The Value of Conversational AI Powerful Assistance Better customer experience Conversational AI technology can enhance the customer experience by providing a seamless and efficient 24/7 availability for customers to interact through direct messaging. Powerful human-AI synergy Empower your team with Conversational AI. Automated routine and empty calls are identified and filtered out, allowing your team to focus on high-priority calls. Ready to get started? Find out how conversational AI can improve customer satisfaction, reduce costs and increase revenue. Book an Ivy Demo
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Compact Classic IP-Intercom Server GE 300
The Compact IP-Intercom Server GE 300 Overview Classic Intercom Server for wall and rack mounting The Intercom Server GE 300 is ideal for Intercom systems where small, manageable units are combined to form a network. Each GE 300 acts as an IP Intercom Server that controls the various interfaces: interface cards for speech, control and indication functions, as well as interfaces for communication with other systems such as video systems, door and gate control, telephone systems and more. Up to 80 devices 40 IP or 20 2-wire/4-wire devices in the basic housing plus 40 IP or 20 2-wire/4-wire devices with the expansion housing GEZ 300 Networking with Intercom Servers and to connect different sites around the world Ready for the Future as the server can be connected to VirtuoSIS soft- and hardware servers About VirtuoSIS Interfaces and Integrations to connect to third-party systems (VMS, BMS, Mobile Radio ...) Integration Zone Control Desk Functions to manage large Intercom systems with ease Solid State Design for long term operation even under extreme conditions Backward Compatible to previous Intercom station and server generations Evergreen Technology Platform Overview Classic Devices All IoIP (Intercom over IP, 2- and 4-wire devices can be connected to GE 300 / GE 800 Intercom Servers IoIP devices can be connected directly to a VirtuoSIS software and hardware server 2- and 4-wire devices can be connected to a VirtuoSIS software and hardware server via IP-Converter Symphony BF Devices Symphony BF devices can be connected to GE 300 / GE 800 Intercom Server, VirtuoSIS software and hardware server and Symphony Cloud. Symphony MX Devices Symphony devices can be connected directly to a VirtuoSIS software and hardware server and to the Symphony Cloud. Server Server Cards VirtuoSIS and the Cloud Classic Intercom Servers GE 300 and GE 800 can be LAN-connected to a VirtuoSIS server, which also gives them access to the Symphony Cloud. This way, customers can go on using their existing hardware (stations, modules, etc.) and cable connections while profiting from all-new features , functions and services. Do you have a GE 800 Intercom Server in operation and are considering an upgrade? You want to know more about upgrading and the resulting services available to you? Just contact your local Schneider Intercom Partner. We are happy to advise on your options and to work out a solution concept to suit your needs. Contact
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Upgrade Intercom System with VirtuoSIS
Upgrade your Intercom System VirtuoSIS Link Overview Your Link to the Symphony World Due to Commend‘s commitment to the principle of „Evergreen Technology“, existing digital 2-wire devices can interface seamlessly with VirtuoSIS-powered solutions. The key that unlocks this investment protecting potential is „VirtuoSIS Link“. These include a powerful cyber protection boost in addition to the entire range of Commend communication and control functions. Best of all, this also opens the way for digital 2-wire devices to integrate fully with Cloud-native Symphony services (via Symphony Bridge). This will give these devices the ability to benefit from the latest cloud-native, AI-powered Schneider Intercom services such as Ivy. Ready for the Future Seamless connection between 2-wire devices and VirtuoSIS Intercom Server. About VirtuoSIS Cyber Secure Bringing legacy digital devices up to modern cybersecurity standards for secure and reliable communications. About Cyber Security Stepwise Modernisation Seamless migration with existing cabling and devices for a smooth transition. From Theory to Practice: A Customer's Experience We are planning to modernise our lift emergency system by connecting several thousand digital 2-wire Intercom Stations to Commend's VirtuoSIS. The prospect of retaining our intricate cabling while upgrading the servers is a significant advantage for us. We look forward to the seamless integration into the Symphony platform to keep our communication infrastructure updated and secure — Leading Automotive Manufacturer VirtuoSIS Link VirtuoSIS Link The ideal connection between classic 2-wire devices and modern VirtuoSIS based servers. It even allows to utilise newest Symphony Cloud based services via Symphony Bridge. Modernisation Guide Read our latest modernisation guide to discover how to seamlessly upgrade your legacy intercom systems with modern, scalable solutions. View Connecting Generations since 1971. Thanks to Commend's Evergreen Technology approach, your Intercom System will remain seamlessly upgradeable for Generations. Learn more
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Schedule a Live Demo | Ivy Voice Assistant
Schedule a Live Demo with a Local IVY Expert Now! Experience the Power of Ivy Virtual Assistant Back to Ivy Virtual Assistant It all starts with the demo Don't let the technical sound of Conversational AI discourage you, during our demo we will break it down in simple terms and do our best to answer all of your questions: Discover how Ivy sounds and how conversational AI actually works Find out where Ivy will have the biggest impact for your business Learn how other companies have used Ivy in their customer service We will show you how to get started with Ivy in your business Personal Information To ensure that your first experience with Ivy is tailored to your needs and preferences, we kindly ask you to provide us with some personal information through this webform. T&I & Ivy Expert in the Commend Group Dennis Krijgsman It's amazing to see how quickly our customers have come to rely on the Ivy Virtual Assistant as a helpful voice! I love showing potential users how Ivy can benefit their business and take their customer service to the next level. Product Manager Ivy Tom Horčička Using Conversational AI was the answer to a customer's problem. We often see that AI products are created for the sake of AI technology and not to solve a problem in the best way. We avoided this trap, and we are confident that Ivy Virtual Assistant will change control room operations. Dennis Krijgsman Tom Horčička
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Maritime IP Server for On-board Communication
Reliability on Board Maritime IP Server Overview EC MA MUN SSER The Server Module is the core of the entire Intercom system. Various functions for monitoring the Intercom stations or connected modules and redundancy possibility with a second Server module provide high availability for critical communication. The web configuration and management offers a high-level of service convenience. The Server module is suitable for installation in a control panel (top-hat rail mounting). The power is supplied through a PoE, PoE+ or external connection of 24VDC. A dedicated bus system for connecting up to five I/O Modules is available internally. Dimensions 112 x 107 x 67 mm Working Temperature Range –40 °C / +70 °C Protection Type IP 20 Relay-Output 1x Switch Contact 2x Inputs Power Supply PoE/PoE+/24VDC/1.5A VoIP-Protocol SIP
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Intercom Server for Virtualised IT Environments
Intercom Server for Virtualisation Software Intercom Server VirtuoSIS With Commend VirtuoSIS, the world’s first software-based Intercom server , our solutions integrate seamlessly into the flexible world of IT infrastructures and appliances, where they bring all their benefits and technical talents to bear: ultimate functionality and business-critical high availability, the central hallmarks of Schneider Intercom solutions. VirtuoSIS is our core solution for Symphony On-Prem from where you can get access to the world of Symphony Cloud Services at any time via Symphony Bridge . Available for: vSphere by VMware / Hyper-V by Microsoft / Acropolis AHV by Nutanix An illustrative diagram showcasing a virtual infrastructure supporting multiple virtual machines (VMs). Each VM runs its own operating system (OS) and applications (App). The underlying virtual infrastructure is compatible with leading hypervisor technologies such as Nutanix, VMware, and Hyper-V. This diagram illustrates a virtualized communication system. A SIS-MASTER with a SIP Engine runs on a Linux VM, connecting to a virtual infrastructure. This infrastructure hosts various virtual machines, including Linux and Windows-based systems, enabling a robust communication solution. Up to 1,120 IP Subscribers per Virtual Machine 112 IP subscribers per instance / 10 instances per server Supports IP-based (SIP/IoIP ® ) Intercom stations, modules, loudspeakers, amplifiers and third-party SIP-Telephones Supports digital and analogue Intercom stations together with IP-Converter box ET 901 (IoIP ® ) This visual explains how Hyper-Converged Infrastructure (HCI) simplifies IT. It shows traditional, separate layers of virtualisation, servers, networking, and storage converging into one efficient, integrated HCI system for streamlined management and operations. Ultimate Availability – Ultimate Security Hyperconverged infrastructure (HCI) brings simplicity and operational efficiency to datacenters while delivering high performance and unmatched resilience . A HCI is built on industry standard servers, switches and tightly integrate virtual computing, virtual storage, virtual networking and virtualisation in one offering. Discover the Virtuosis IP-based communication solution, a versatile platform linking traditional intercoms, modern SIP and IoIP stations, and cloud services. It provides a complete security solution, integrating telephony, radio, automation, and control via a robust IP network. 100% flexible, 100% compatible Flexible licensing options – expandable at a mouse click Fully compatible with previous system generations (GE 800/GE 300) through networking (LAN/WAN) VoIP connectivity via SIP trunk to IP-PBX servers and service providers, VoIP connectivity to PSTN via SIP gateways Highly efficient Optimum use of existing resources: allows you to pool your common infrastructure resources as needed Lower costs and less power consumption thanks to reduction of physical server infrastructures and improved server/administrator ratio Interfaces and Integration Where security and communication systems are concerned, it is essential for the many different components to work together smoothly. VirtuoSIS support open standards and offers a variety of interfaces to third-party systems like VMS, Access or Public Address. Integration Zone Take advantage of our Symphony Cloud The Symphony Bridge opens up the world of Symphony Cloud services for our on-premise solutions with VirtuoSIS. This strong foundation enables the use of Mobile Clients , the Web Client and access to upcoming Cloud Services. Symphony Cloud An isometric illustration showing Virtuosis's comprehensive solution. It depicts physical servers leading to a virtual infrastructure layer running Linux VMs, which then connects to a cloud environment integrating various applications and services. This showcases a modern IT virtualization and cloud integration pathway.
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Active Device Management via Symphony Cloud
Add-on service Active Device Management Active Device Management is a new set of services offered by Symphony Cloud , designed to provide advanced device management capabilities, including automatic firmware updates, active monitoring and much more. This service even enables Mesh and on-premise hosted devices to connect to the cloud, and thus to be managed centrally and remotely. It is designed to play a key role in the Symphony Cloud ecosystem, offering a comprehensive solution for advanced device management needs. Symphony Cloud Purely cloud-based infrastructure: Our highly scalable, feature-rich platform that leverages current and future cloud technologies, including AI, to deliver flexible, cloud-based solutions. More info Symphony On-Prem In-house server: Commend VirtuoSIS, the world’s first fully software-based Intercom server, offers powerful control desk features, extensive integration options, and high availability – while keeping all data on-site. More info Symphony Mesh No server: The latest Commend Symphony MX and BF devices can operate without a server, forming a smart, cost-efficient communication network ideal for smaller setups. More info Key Features Automatic Firmware Updates Automatically updates device firmware to ensure the latest security patches and features are installed. No more need to do this manually for every device. Asset Management Offers centralised management of all devices. Remotely resolve problems, e.g. restart, connectivity, reset. If you are only using an on-premises system (and no other cloud services like the Web Client, Ivy, etc.), you will automatically benefit from the advantages of the new System Management in Symphony Cloud , providing features like project overviews and dashboards. Active Monitoring and Notifications Proactively monitoring devices in real-time. Benefits Enhanced Cyber Security Automatic updates and active monitoring significantly reduce the risk of cyber threats. Proactive Device Management Reduces downtime and improves the overall system health Centralised and Remote Management Allows for the management of a large number of devices from a single platform, remotely, enhancing operational efficiency. Q&A Who is this made for? Who is this made for? The new service, Active Device Management, is designed to be valuable for both system integrators and end customers, particularly those managing large numbers of devices or requiring enhanced device management capabilities. How is this different from device configuration? How is this different from device configuration? Configuring devices, including buttons, call scenarios, display layout and much more is essential to use your system and will therefore always be free of charge. Active Device Management (ADM) is an additional service and a powerful tool for maintaining devices remotely and centrally, improving overall cybersecurity, system health, and performance. A simple example: Updating your devices is also possible without this new service, however you need to do it manually for each device. If you want automatic firmware updates for more efficiency of your big system, then you need ADM. Where can I get this? Where can I get this? Active Device Management is offered as a paid subscription service. Find more information about licencing in the data sheet . For more information, please reach out to your local contact person. Contact us What about availability? What about availability? This service is available for all system topologies, not just purely Cloud-based infrastructures. This includes Mesh Systems as well as On-Premise infrastructures using VirtuoSIS. Are all Commend devices compatible with this service? Are all Commend devices compatible with this service? Active Device Management is available for all devices from the Symphony MX and BF product families. What can I expect in the future? What can I expect in the future? Additional features will be introduced in the future. Our phased approach ensures continuous improvement and enhancement of the service, addressing evolving customer needs and technological advancements.
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8 Key Benefits of Cloud Services | Intercom Cloud
8 Key Benefits of Cloud Services Symphony Cloud First off, it's useful to bear in mind that the "Cloud" is not a single physical entity but an extensive worldwide network of remote servers, each dedicated to specific functions. Thanks to this architecture, IT services that were traditionally hosted in-house can be made available anywhere in the world over an Internet connection – no need for locally installed software. Benefit #1 Central management of global infrastructures Thanks to cloud-native communication, operators of buildings are no longer limited to in-house IT equipment when it comes to building communication and security. Instead, they can easily manage the networked communication components across multiple sites for potentially many thousands of tenants in locations all over the globe - instantaneously, with just a few gestures on their mobile device. Benefit #2 Easy deployment of security updates and new functions Cloud support also takes the hassle out of deploying security updates and adding new functions to intercom stations. Newly deployed software releases and firmware updates by Commend instantly raise the security or functionality of every connected device to the next level - without any interruption for users. Benefit #3 Full-scale platform updates in the background Even updates of the entire Symphony platform itself are a breeze. Gone are the days of system update downtimes that had to be scheduled carefully to minimise interruptions for users. Cloud natives like Symphony perform their updates in the background, with new functions (instead of interruptions) as the only clue that an update has taken place. Benefit #4 Unlimited scalability Cloud services come with the crucial advantage of being easily and instantly scalable to virtually any size. For customers, this means that they only have to pay for what they actually use. Unified communication easily and instantly scales up or down to anything between single-tenant arrangements to global multi-site complexes with 100,000 tenants. In terms of consumer costs, these are good weather clouds indeed. Benefit #5 Instant universal accessibility Characteristically, cloud services like Symphony Cloud communication can be accessed anywhere, everywhere. Where you install your Intercom stations doesn’t matter – whether it’s here or on the other side of the globe. You can always rely on them running the latest software. And since that software is maintenance-free, there is no need to bother with user rights management either. So in terms of administration, the clouds are lifting as well, thanks to cloud services. Benefit #6 No need for in-house IT management This is another cost-saving factor to take into account. Symphony's IT is all managed and maintained by Commend and its infrastructure partners. After all, you wouldn't expect to drive a hired chauffeur-driven car yourself, would you? Benefit #7 Full compliance with ISO 27001 Symphony cloud services are natively designed to conform fully with ISO/IEC 27001 information security standards on security risk management and security controls. Benefit #8 Compliance with data privacy regulations Data privacy is a hot issue - and a top priority in the design of Symphony cloud services, from the concept stage through to development and implementation. " Privacy and security by design " (and not as a half-hearted add-on) is crucial when it comes to meeting data protection legislation (e.g., the EU's General Data Protection Regulation). It's also essential for fortifying cloud services against cyber threats of various kinds. Symphony Cloud
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Classic IP Intercom Server GE 800
The Rugged Classic IP-Intercom Server GE 800 Overview Classic Intercom Server for rack mounting Both the hardware and the software concept of the GE 800 Intercom Servers incorporates state-of-the-art technology. All digital and with distributed intelligence the GE 800 Intercom Server administers up to 112 IP-subscribers (or 56 digital or 56 analog). Interaction of all the peripheral devices and cards is controlled by a central processing unit. Each plug-in card or interface has its own front-end processor for controlling its particular features and facilities. Up to 112 devices 112 IP or 56 2-wire digital devices in one housing Networking with Intercom Servers and to connect different sites around the world Ready for the Future as the server can be connected to VirtuoSIS soft- and hardware servers About VirtuoSIS Interfaces and Integrations to connect to third-party systems (VMS, BMS, Mobile Radio ...) Integration Zone Control Desk Functions to manage large Intercom systems with ease Solid State Design for long term operation even under extreme conditions Backward Compatible to previous Intercom station and server generations Evergreen Technology Platform Overview Classic Devices All IoIP (Intercom over IP, 2- and 4-wire devices can be connected to GE 300 / GE 800 Intercom Servers IoIP devices can be connected directly to a VirtuoSIS software and hardware server 2- and 4-wire devices can be connected to a VirtuoSIS software and hardware server via IP-Converter Symphony BF Devices Symphony BF devices can be connected to GE 300 / GE 800 Intercom Server, VirtuoSIS software and hardware server and Symphony Cloud. Symphony MX Devices Symphony devices can be connected directly to a VirtuoSIS software and hardware server and to the Symphony Cloud. Server Server Cards VirtuoSIS and the Cloud Classic Intercom Servers GE 300 and GE 800 can be LAN-connected to a VirtuoSIS server, which also gives them access to the Symphony Cloud. This way, customers can go on using their existing hardware (stations, modules, etc.) and cable connections while profiting from all-new features , functions and services. Do you have a GE 800 Intercom Server in operation and are considering an upgrade? You want to know more about upgrading and the resulting services available to you? Just contact your local Schneider Intercom Partner. We are happy to advise on your options and to work out a solution concept to suit your needs. Contact
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The Making of a Symphony | Intercom Cloud
Privacy and Security by Design The Making of a Symphony Symphony Cloud Symphony Cloud is developed in accordance with its ‘ Privacy and Security by Design ’ product policy, coding guidelines and other measures. As such, these measures go a long way towards ensuring security as a built-in product feature. Accordingly, Symphony software has to run the gamut of some of the toughest trial and testing routines in the business before a single line of its code is released. Each individual change submitted by a developer is subjected to a series of thorough human inspections and automated tests . These include, among many others, Unit tests (will the new function work as intended?) Regression tests (can unwanted interference with existing functions be ruled out?) Penetration tests (has the new function introduced new security vulnerabilities?) Load tests (will the function scale to global requirements?) DevSecOps The live system is also constantly monitored for performance and availability , using fully automated tests and latest-generation AI technologies . This allows Commend’s Symphony engineers to take proactive action against possible problems. The technical term for this holistic Development and Operating process is ‘DevOps’ or “ DevSecOps ”, which includes the security aspect of Commend’s “ Privacy and Security by Design ” policy, to become the driving force behind the high availability of Commend Symphony services that users can rely on. Symphony Cloud Passion for Audio and Security A Symphony Made in Salzburg / Austria