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Lift Intercom and Lift Alarm Systems
Security at all Levels Lift Intercom You are managing a company campus, industrial site or other large building complex with a large number of lifts? Then you know what a challenge it is to keep track of everything and maintain technical systems in compliance with the latest standards. And what it means to ensure the smooth functioning of all lifts under your responsibility, and to be able to react as quickly as possible in critical situations. Making your Lifts Safe and Sound Applications Operators of lift systems must ensure that trapped persons are freed as quickly as possible and that communication to and from the lift cars is guaranteed at all times. It is the only way to comply with the strict European standards of EN 81-28:2018. Compliance is the key In the whole European Union as well as in other countries that adopt most EU directives (like Switzerland or Norway), a Lift Intercom System in compliance with EN81-28:2018 is mandatory for all passenger lifts. This standard stipulates that a in case the lift car is stuck between floors with the doors closed, trapped passengers must have a hands-free intercom device allowing them to call the rescue organisation that will free them. Schneider Intercom offers all compontents to meet this strict standard, and yet perfectly taylor it to the needs of your organisation. Secure Reliable Operational Secure connection to rescue organisations at all times In case persons are trapped in the lift cabin, they need secure communication. Once the call to the rescue organisation is established, only authorized personnel will be able to cancel the communication. Trapped persons will be in communication with the rescue organisation at all times and stay informed on the process of the rescue operation. Illuminated symbols in accordance with EN81-28:2018 will give additional help. Regular tests for maximum security As foreseen by the standard, the Lift Intercom System is fully tested at least every three days, including a simulation of the physical pressing of the button. All tests are documented by the operator. Easy Communication without additional devices In case of questions during the lift maintenance work, you can easily and quickly establish a connection with one of your colleagues without being dependent on a walkie-talkie or cell phone. Here's how you can benefit Fully integrated Lift Intercoms Specially designed for use in lift cabins, on the cabin roof, the lift pit and in the machine room as well Hands-free, bidirectional voice communication Simple and intuitive operation via emergency button Automatic reassurance message in the cabin in case of an emergency Excellent HD audio voice quality with automatic background noise suppression Maximum reliability thanks to continuous line monitoring and cyclical loudspeaker/microphone self-tests Optimum, cost-efficient use of existing infrastructures and cabling Integrated hearing aid induction loop and other barrier-free options Holistic Solutions for Security Intercom throughout the Building Simple integration of lift communication into a building's control system with local control center Integration into a comprehensive emergency and danger response system (NRGS) with intelligent touch stations (further information can be found here on our ASBIS pages ) Optimum, central overview with status indication of the Intercom stations Which Technology to use? There are two technologies Schneider Intercom recommends for Lift Intercom Solutions – both assuring highest availability and operational security. Both technologies are designed to create a solution fully complying with EN81-28:2018. You have the flexibility to choose the technology you prefer. Schneider Intercom Lift Intercom solutions for elevator communication meet all requirements. Let us show you how to modernize your elevator communication to the state of the art and thus fulfill all legal requirements reliably. Digital 2-Wire Digital 2-wire is an established technology using an independent cabling that will allow up to 3.000m of length between the intercom server and the emergency call point in the lift cabin. The advantages are clear: even in tall buildings there is no issue running the Intercom cabling with the trailing cables of the lift. Thanks to the independent cabling highest operational security is given. Symphony BF Symphony BF is the perfect SIP-based IP platform for all security communications. Using an existing IT-infrastructure, this is the technology to create a cost-effective Lift Intercom Solution. Based on standard protocols it includes Schneider Intercom’s Cyber Security features, including encryption for safe communication. Using the IP-Bridge, parts of the transmission can run via 2-wire cables, allowing the use of trailings cables for IT-connections as well. More Opportunities When you manage a large building or even a corporate campus, then you may want to integrate Lift Intercom in your holistic security concept. Schneider Intercom Lift Intercom can become a part of the ASBIS (Advanced Security Building Intercom System) according to ISO EN 62820-2 and EN 62820-3-2. When an Emergeny Operation Plan (EOP) is activated, the Lift Intercom System will become part of the Emergency & Danger Response System (EDRS). Persons in the lift will be informed on the current emergency situation, and can be given directives what to do. Lift Intercom Applications Lift Intercom in the Lift Car In the lift cars, an effective two-way communication system is installed in accordance with EN 81-28:2018, allowing an emergency service to be always reached. Remote triggered emergency call button for emergency call simulation Continuous line monitoring and cyclic loudspeaker and microphone tests Indication and logging at the control station Lift Intercom with Intercom stations for car roof, lift pit and machine room Public address functions, e.g. for announcements or background music. The EN81-28:2018 as the defining standard only considers the risk of being trapped in the event of a lift malfunction and explicitly does not include other risks. However, passenger aggression or medical problems can also occur. Intercom for Lift Cars Call Answering In the event of a lift malfunction, the call goes directly to a rescue organization. However, if the lift is working properly, the call can be directed to an on-site security officer or even to a local Security Operations Center (SOC). The Schneider Intercom Lift Intercom is the perfect solution to meet the requirements of EN81-28:2018. At the same time, it can be part of the general safety and communication concept. Advanced features such as the scream alarm give more security and comfort to people using a building. Lift Intercom Call Answering Operational & Maintenance Intercom In the lift shafts and machine rooms, special heavy duty Intercom stations adapted to the harsh and noisy environment ensure reliable and hands-free maintenance communication. Especially in places where radios or cell phones are simply inadequate. Operational and Maintenance Lift Intercom Find out more Contact us and see for yourself in a personal demonstration (optionally) our versatile solutions for Lift Intercom according to EN 81-28:2018 and beyond. Contact Emergency call solutions for lifts Ensuring lift safety is one of the main requirements for any building, whether public or private. Lift alarm systems are essential devices for responding promptly to emergency situations, demonstrating their full effectiveness when the situation becomes critical. Precisely because maximum reliability is required in these situations, Commend designs and manufactures advanced communication solutions that ensure reliable performance, audio quality and compliance with the most stringent regulations, including EN 81-28 and EN 81-70. Remote alarms and help points: safety and ease of use The lift intercom systems developed by Commend integrate advanced alarm remote control functions that allow operators to have centralised supervision. This is possible thanks to the IP or PSTN connectivity provided by the devices and control systems. This makes it possible to monitor the status of terminals in real time and receive automatic notifications in the event of a fault, in addition to the standard voice or video communication modes. Lift help points are designed to be intuitive to use and easily recognisable , with illuminated buttons, audible and visual feedback, and crystal-clear audio quality. Furthermore, the adoption of OpenDuplex® technology and active ambient noise cancellation ensure that communication with the control centre is maintained even in difficult conditions, such as in the event of panic among those present or high levels of background noise. The regulatory framework for emergency communication for lifts EN 81-70: Safe and independent access and use of lifts In addition to emergency communication, it is essential that lift communication systems meet the requirements for safe and independent access and use defined by EN 81-70 . Commend terminals are equipped with accessible solutions that, in accordance with the standard, allow people with visual or hearing impairments to receive confirmation of the call status and request assistance with ease. The interfaces are compatible with magnetic induction loop devices for hearing aids, and integrated pictograms provide clear visual signals when communication is activated and the door is opened. Why compliance with EN 81-28 is important The EN 81-28 standard sets out the requirements for lift remote alarms and emergency communication systems between passengers trapped in the lift car and an external rescue centre. Commend solutions are designed to fully comply with these standards by design and guarantee continuous, reliable two-way voice communication, even in the event of a power failure. The system performs periodic automatic checks on the correct functioning of the device, ensuring that the lift emergency terminal is fully operational at all times. Intercoms for lifts: clear and immediate communication Commend lift intercoms are made from resistant and durable materials, suitable for installation in harsh environments subject to vibrations, humidity or vandalism. They are available in flush-mounted or wall-mounted versions, with raised buttons and symbols that comply with accessibility regulations. Emergency calls are managed by certified Intercom Servers, which allow event logging, call origin identification and integration with other building management systems, such as video surveillance and access control. Remote alarm management: centralised and efficient management Remote lift alarm systems allow all emergency calls to be collected in a single operations centre , simplifying management, even for multiple buildings simultaneously, and reducing monitoring costs. Commend solutions enable data transmission via IP, remote verification of device operation, network status monitoring and automatic notifications in the event of a fault or scheduled maintenance. Thanks to the modular and scalable infrastructure , the lift remote alarm network can be integrated with other security systems, including third-party systems, such as voice evacuation systems, fire protection devices and audio/video distribution systems, ensuring a high level of automation and interoperability. Certified reliability, readiness in emergencies Commend lift alarm systems are developed according to the principle of Security by Design and tested to ensure reliability, durability and ease of installation. Centralised power supply with backup, continuous monitoring of microphone and loudspeaker, and periodic self-test functions help prevent service interruptions. The availability of intercom servers, both software and hardware, allows for the configuration of tailor-made solutions for every type of building: from single apartment buildings to large hospital, commercial, school or residential complexes. Integrated Solutions Commend Technology Whether it's lift telephones, help points, or cabin intercoms, Commend offers a comprehensive portfolio of solutions designed to meet the highest European and international standards for lift safety. Compliance with EN 81-28 and EN 81-70 standards, combined with a vision focused on integrated management and user protection, makes Commend solutions an ideal choice for those who want to ensure communications that are always active, reliable and accessible. Cyber Security A question of Trust From the initial product design to its implementation and after-sales service, ‘ Privacy and Security by Design ’ is the guiding principle and solid promise to our customers that every product feature and function is tested against. Since end of 2021, Commend International GmbH has been the world's first Intercom company certified to IEC 62443-4-1 and EN ISO 27001:2022 . Cyber Security
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Intercom Systems Designed for People
Designed for People In architecture it's as in human relationships: First impressions count - possibly with long-term effects. At the entrance, for example – the building’s architectural ‘calling card’. Is it attractive? Does it have appeal? It is here, where building meets people, that Schneider Intercom creates points of contact that attract both the acoustic and visual senses. Schneider Intercom lets buildings speak for themselves Here’s an essential question that arises at the intersection of architecture and building communication: How, if at all, does the building ‘speak’ to me? With lifeless rows of doorbell buttons or a lively welcome with a personal touch? With a warm greeting or icy silence? Aesthetics or dull banality? Commend’s Intercom Touch Stations of the Concerto-Series not only make the decision easy, they also turn any door entrance into an audibly and visibly attractive ‘calling’ card for visitors. Your Concerto Wish is our command When it comes to the form and function of your Commend Concerto station, the choice is yours: custom GUI to suit your needs and wants, a custom-tailored array of functions, and options to address users personally – all open to your individual design choices, and put (literally) at your fingertips via convenient touch control. And soon with the added benefit of an interactive voice assistant. Commend’s Outdoor Intercom Stations are designed to withstand the roughest of weather conditions. Whether extreme cold or heat, driving rain or frost on the display – you can rely on a Concerto’s performance, whatever the weather. Where a sound performance is concerned, Concerto communication terminals are not limited to the exterior building architecture at the entrance. They also shine in indoor applications, providing instant connections between people and crucial security support in emergencies. Always in harmonious interplay with the ambient architecture. In everyday applications as well as in special operations, from doors to lifts and everywhere in between. Outdoor Touchscreen Stations Indoor Touchscreen Stations Wallmount Stations Screen design according to your wishes Use the intercom for a more personal addressing - of course, completely customisable. Different layouts Adapt the view to your building. Display multiple companies, departments and people. Enjoyable waiting time Instead of a boring ring tone, music and a pre-recorded voice message can be played for the visitor. Functional layout as required Whether at the door access or in the lift, for a large architectural complex or a single building: the intercom system adapts to you. Quick search With just a few clicks, you can search on the touch display for the person you need and call them directly. Video communication The crystal-clear display enables video telephony. So you can welcome guests personally at the very first point of contact. Possible Layouts and Options for Touchscreen Intercom Systems Layout Options Less is more: Commend product design by Wolfgang Wurm For twenty years now Commend devices have been bearing the design signature of the brilliant Austrian product architect Wolfgang Wurm ( Industrial Design Attersee ). He enjoys the highly demanding challenge of giving the durable, highly professional communication high-tech a timelessly functional design without fashionable frills. The goal is always to minimise, in every respect, whether in terms of size, production costs or ecological footprint. "Design is the progressive search for less." Wolfgang Wurm, product designer The implied affinities with building architecture are no coincidence either. Here, too, the goal is to bring together functionality and modern, modular technology – to form a well-balanced whole at the intersection between buildings and people. Wolfgang Wurm is also well-known throughout Austria as a recognised specialist for disassembling old farmhouses and rebuilding them at other locations. It’s his profound expert knowledge that helps the contractors to achieve that perfect, beautiful blend of traditional architecture with modern interior design. By now the sites of his construction projects have also become sought-after locations for various film productions. TRUSTED. COMMUNICATION. ALWAYS. Protection of people Building security is not only about protecting assets, but also about protecting the people inside the building. Learn more about "Advanced Security Building Intercom" here. Find out more Contact your planner and ask about Schneider Intercom/Commend or feel free to contact your local sales contact person Cyber Security In Schneider Intercom solutions, enhanced cyber security is in the technical genes: designed, built and operated according to the principle of "Privacy and Security by Design". Building Information Modeling BIM data is available for easy planning.
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Consultants
Consultants As a consultant, your role is to deliver the most effective and efficient communication solutions for your clients, ensuring that every project meets the unique needs and objectives of their business. We recognise the complexity of this task and the importance of having the right technology partner who not only understands the latest communication trends but also offers tailored support throughout the project lifecycle. By collaborating with us, you're gaining access to a trusted partner with decades of expertise in communications technology, serving a global client base. We’ll work closely with you to develop a plan for your individual system solution, taking into account your client’s specific requirements, existing infrastructure, and future goals. With more than 150,000 installations worldwide, we bring long-standing experience and deep technical know-how to every project, helping you deliver solutions that are scalable, future-proof, and perfectly suited to the unique demands of each client. What We Provide for You 1. Support From Our BID Team The BID team is available for ongoing consultation, offering insights, guidance, and expertise on the most suitable solutions for your client. Whether you're navigating technical complexities, defining project scope, or addressing client-specific requirements, we’ll provide the support you need to make informed, confident decisions. Ian Langmead BID Manager Office: +44 (0)1279 872 020 Email Frederick Luther BID Executive Office: +44 (0)1279 872 020 Email 2. Solution Design Our team will work with you to understand the specific challenges and opportunities your client faces, developing a customised communications system that integrates seamlessly with their existing infrastructure. Our design process is both flexible and scalable, ensuring that we deliver a solution that not only meets your client’s current needs but also supports their future growth and evolving requirements. 4. BIM Files (Building Information Modelling) For Consultants working on complex construction or infrastructure projects, we provide BIM files to support the integration of our communication systems within the building's architecture. By utilising BIM, we help you ensure that your client’s communications infrastructure fits seamlessly within the building design, streamlining coordination between teams and preventing costly errors during installation. 6. CPD Events In addition to training, we organise CPD events throughout the year, where you can engage with industry experts, network with peers, and deepen your understanding of emerging trends and technologies. These events feature keynote speakers, discussions, and workshops that address the most pressing challenges and opportunities in the communications technology space. Sign up for our CPD events! 3. Tender Texts and Documents We offer tender texts and tailored documents that outline the technical specifications, service requirements, and compliance standards of our solutions, to simplify the process and provide clear, comprehensive client proposals. Learn more! 5. CPD (Continuing Professional Development) Training & Certifications We offer CPD training sessions designed specifically for consultants to help you stay up to date with the latest developments in Commend’s communications technology. These training programs provide you with the technical knowledge, industry insights, and best practices you need to advise your clients effectively. Upon completion of our CPD training and events, you’ll receive CPD certifications, validating your expertise and commitment to ongoing professional development. These certifications enhance your credibility, demonstrating to your clients that you have the technical knowledge and industry insight to provide the best possible solutions. By partnering with us, you gain a trusted ally in delivering tailored communication solutions that meet the specific needs of your clients. From the initial consultation and solution design through to the procurement process, implementation, and beyond, we provide the tools, expertise, and support necessary for you to succeed. Sign up to stay up to date!
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SIP/PBX Interoperability | Intercom
SIP/PBX Interoperability 3CX Business VoIP and Unified Communications (UC) technology Alcatel Lucent Networking, communications, and cloud solutions Avaya Aura – Communication and session manager AVM Fritz!Box Fon – Broadband connectivity and smart home networking blue SIP bueSIP.net – Connecting PBXs to the Next Generation Network (NGN) Cisco Systems Unified communication and call manager Freeswitch Open-source communication framework by SignalWire Innovaphone VoIP gateways, PBX and unified communications solutions Kamailio The Open Source SIP Server for VoIP and realtime communications Mitel Business Phone Systems, VoIP and Collaboration Tools Sipgate VoIP Starface IP telephony systems and IP communication solutions
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Spazi Calmi: ambiente protetto conforme alle normative
Negli ambienti sanitari e di custodia, nelle scuole e in generale dove numerose persone trascorrono molto tempo, la gestione delle situazioni di crisi richiede spazi progettati con criteri rigorosi, misurabili e verificabili . Gli spazi calmi nascono con questo obiettivo: offrire un ambiente protetto, controllato e monitorato, capace di ridurre l’escalation emotiva e garantire la sicurezza, in particolare di persone fragili o con particolari necessità, operatori e strutture. La norma CEI EN IEC 62820-3-2 definisce in modo puntuale i requisiti funzionali, tecnologici e ambientali che questi spazi devono rispettare, trasformando una stanza in un dispositivo di sicurezza certificabile. Nel contesto delle soluzioni per la sicurezza e la comunicazione in ambito sanitario e penitenziario, lo spazio calmo viene oggi concepito come parte integrante di un sistema più ampio di gestione delle emergenze e delle situazioni critiche .
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Discover our Smart City solutions at Intertraffic
At Intertraffic Amsterdam from March 10-13, we will guide you through Ivy City at booth 12.301. Ivy City is a small, forward-looking city concept where orientation feels natural, voices are not just heard but truly understood, and audio data is used responsibly and with purpose. Ivy City is designed to be accessible to everyone and enables communication in many languages. The journey through Ivy City could begin at a car park, where users can request support for charging their electric vehicle simply by pressing a button and speaking to someone via intercom. From there, trains or autonomous buses take visitors into the city, where PA systems with the newest IP speakers at public transport stops provide information about arrivals and departures and help guide the way. At their destination, visitors can ask for sightseeing tips either at an information terminal or directly at a counter – with Commend technology there to support every step of the way. If the local language is unfamiliar, Ivy Live Translation enables live intercom conversations in which both parties can speak their own language and still communicate effortlessly. The solution removes language barriers at emergency call points, information counters, and access control stations. At the same time, it allows SOC staff to act faster, more confidently, and with greater clarity, resulting in smoother operations, quicker responses, and a more inclusive communication experience wherever Commend solutions are in place. Meet our lovely international team at booth 12.301 to see our innovations and to try them out. Free ticket
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BID Executive
About the Role We’re looking for a Bid Executive to join our high-performing commercial team and play a key role in turning major project opportunities into secured business. This is a role for someone who loves solving problems with precision, thrives on detail, and understands how to translate complex customer needs into smart, workable technical solutions. You’ll be working closely with our Key Account Managers to build compelling, commercially aligned bids for larger projects, while also staying tightly connected to the Specification Development Manager to track and respond to upcoming specs. This Role Suits Someone Who... Loves solving real-world problems with practical, structured thinking Enjoys working behind-the-scenes to win big, meaningful projects Wants to grow within a business where innovation and precision go hand-in-hand
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Techniker*in für Intercom | Wien
Technik Werde Teil unseres Teams! Du bist technikbegeistert und suchst eine spannende Herausforderung? Als Techniker für Intercom sorgst du dafür, dass innovative Kommunikations- und Sicherheitssysteme zuverlässig funktionieren – von der Installation über die Wartung bis hin zur Optimierung. Bei uns erwarten dich spannende Projekte, vielfältige Technologien und ein Team, das Zusammenarbeit und Fortschritt großschreibt.
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Technician for Intercom Communication Systems CEE
Engineering Become a Part of our Team! To strengthen our international team, we are looking for a young, dynamic, and motivated person.
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Indoor Layout - Touchscreen Intercom
Indoor Layout Layout overview Within the indoor layout, you can define up to ten individual interfaces. By swiping left or right, users can scroll through the customer-specific interfaces on their devices. The menu bar can be modified to include quick access buttons for the contact menu, call history and settings menu, with the home button remaining a permanent element of the layout. 5" Display 10" Display 8" Display – Control Desk 5" Display 5" Display – id5/od5/im6 Indoor Layout – Format ‘Small’ The buttons are used for frequently used contacts and actions (announcements, opening doors and barriers, etc.). It is also possible to display a video stream , which can be maximised by pressing the button. Up to 10 pages with 6 buttons each can be added and navigated by swiping. Swiping to the right takes you to the dial pad for manually entering phone numbers or SIP addresses. 5" Display – id5/od5/im6 Indoor Layout – Format ‘Large’ The buttons are used for frequently used contacts and actions (announcements, opening doors and barriers, etc.). It is also possible to display a video stream , which can be maximised by pressing the button. Up to 10 pages with 3 buttons each can be added and navigated using swipe gestures. Swiping to the right takes you to the dial pad for manually entering phone numbers or SIP addresses. Recommended areas of application Indoor layouts are used for counter or control desk stations. They offer ideal conditions for central locations with direct call buttons to quickly and intuitively reach all external terminals and intercom stations. They can also be used as sub stations in corridors or at department entrances for triggering calls or activating special functions such as group calls, collective calls, announcements, predefined call destinations or starting conferences. Good to know The icons on the indoor layouts do not necessarily represent call connections, but can represent a variety of functions. These range from showing a video stream and door opening to control commands for building automation. 10" Display 10" Display – od10/im6 Indoor Layout – Format ‘Small’ The buttons are used for frequently used contacts and actions (announcements, opening doors and barriers, etc.). Up to 10 pages with 12 buttons each can be added and you can navigate between them by swiping. Swiping to the right takes you to the dial pad for manually entering phone numbers or SIP addresses. Menu options Individual menu items or the entire menu can be shown or hidden. 10" Display – od10/im6 Indoor Layout – Format ‘Large’ The buttons are used for frequently used contacts and actions (announcements, opening doors and barriers, etc.). Video streams can also be displayed and maximised by pressing the button. Up to 10 pages with 6 buttons each can be added and you can navigate between them by swiping. Swiping to the right takes you to the dial pad for manually entering phone numbers or SIP addresses. 8" Display – Control Desk 8" Display – id8 Control Desk Layout The buttons are used for frequently used contacts and actions (announcements, opening doors and barriers, etc.). Up to 10 pages with 12 buttons each can be added and you can navigate between them by swiping. Video streams can also be displayed and maximised by clicking on the button. General information Display resolutions id5 – 720 x 1280 px / 72 dpi od5 – 720 x 1280 px / 72 dpi od10 – 800 x 1280 px / 72 dpi id8 – 1280 x 720 px / 72 dpi im6 – up to 1080 x 1920 px "portrait" or up to 1920 x 1080 px "landscape" / 72 dpi Note: Display resolutions are also the size of the background image. Except id8 – 930 x 720px / 72 dpi. Image properties File formats: JPG, PNG File size: max. 6 MB Colour space: sRGB Compression/quality: 60/7 to 8