Results (1375 found)
Page
Intercom for Ship Bridges | On-Board Communication
Integrated Bridge Intercom Maritime Solutions Build your own User Interfaces with integrated Bridge Intercom A ship‘s bridge is its central command and control centre – its nerve centre, where countless functions and controls converge. To keep everything running smoothly on the bridge, a unified user interface is the proven state of the art. Instead of sailing against the wind with separate controls for all the various systems, it ensures plain sailing with all controls right at the captain‘s fingertips. API – Brings Intercom functions and more to your fingertips on the screen An API enables convenient touch screen integration of Intercom and communication functions to keep the user interface clean and tidy on all the master and sub-stations, both on the bridge and off. Module integration On-board communication is one of the most crucial functions on this integrated control centre. From Intercom to PA, everything interfaces seamlessly for a superior communication experience, even against background noise from engine, wind or waves. With functions from zone broadcasting to radio support, virtually any on-board communication need is catered for. Ognios modules such as loudspeakers, handset, gooseneck microphone and call button modules all blend in smoothly with the ambient design. To add even more flexibility to your custom layouts and integrations, Ognios by Commend also supports the Open Bridge Design system. Bridge Communication Panel Communication panels for intercom, public address and radio can be assembled in a modular way and mounted on the ship’s bridge. Direct dialling buttons can be individually configured for frequently required functions – whether intercom, public address zones or radio. In addition to the gooseneck, a handset can also be integrated, but also the touch screen for all call destinations.
Page
Intercom Systems for Buildings
Intercom Systems for Buildings Protecting People and Valuables Schneider Intercom provides the essential means of reliable communication for all types of general security and emergency situations. Commend Intercom systems support the seamless integration of various systems for CCTV Surveillance, Mobile Radio, Alarms and Control. All systems and components are brought together on a common platform. The uniform user interface gives security staff convenient control of all functions and tasks required to ensure life safety and secure property. Easy operation , both for the public and security personnel, combined with very high speech quality ensure effective and efficient results. Corporate Buildings Advanced Security Building Intercom Solutions Corporate Building Solutions Public Buildings Intercom and Security for Public Buildings Public Building Solutions Data Centers Multi-layered protection with Advanced Security Intercom Data Center Solutions Schools and Universities Intercom for Advanced Security in Educational Institutions Schools and Universities Hospitals and Healthcare Facilities Intercom for Medical Environments Hospital and Healthcare Solutions Shopping Malls Efficient and secure Shopping Mall Communication Shopping Mall Solutions Prisons & Detention Centers Highly reliable, continuously monitored communication paths, available 24/7 Prison & Detention Center Solution
Page
Refuge Area Intercom System for Emergencies
Offering temporary protection to occupants Refuge Areas Use Cases A refuge area, according to paragraph S.4.9.1 of the Code for Fire Prevention (Italian legal text), is a safe area necessary for emergency management inside buildings, particularly in case of fire. The calm space must be designed as an integral part of the fire safety concept, to offer temporary protection to occupants considering all forms of disability , both temporary and permanent - in accordance with the Fire Safety Code paragraph G.2.1 point 3 (Italian legal text). The refuge area guarantees the safety of people waiting to be evacuated and is a mandatory feature in various types of buildings, including schools, hospitals, accommodation facilities and in general where there may be people with disabilities . As a mandatory feature, the refuge area must have a two-way communication system that Commend is able to offer in full compliance with EN 62820-2 and 3.2. This is a Commend Italy Solution together with Technology Partners Check availability with your local Commend partner. With advanced technologies and integrated solutions like those provided by Commend, it’s possible to establish effective communication between the occupants of the refuge area and emergency responders. Thanks to superior audio quality, reliability in extreme conditions, and seamless integration with other systems, Commend’s intercom systems represent a secure choice for refuge areas. Why choose Commend products Refuge area management Commend intercom systems are specifically designed to guarantee clear, safe and effective communication even when there is background noise or in stressful situations. Thanks to these reliable and technologically advanced solutions and their integration with other management and communication tools, Commend solutions provide centralised emergency management in refuge areas. This ensures that critical information reaches operators and rescuers without delay, but that's not all. A clear and reliable communication channel also allows you to maintain a good level of communication that operators can use, for example, to calm anyone present. Commend products ensure high speech intelligibility even in extreme conditions, such as smoke or high temperatures, and comply with the most strict safety regulations, including EN62820-2 and EN62820-3-2 . Choosing Commend means ensuring the safety of occupants and effective communication to and from the refuge area during emergencies. Reliable Compatible Clearly Scalable Reliability in Extreme Conditions Commend systems are designed to operate even in high-temperature environments or when exposed to smoke and water: this guarantees continuous communication and the safety of occupants during the most critical emergency situations. Integration with Third-Party Platforms Thanks to compatibility with third-party management systems, for example building management systems such as Desigo CC by Siemens, it is possible to manage emergency communications in a centralised way, improve the speed of response and guarantee greater safety for all occupants during crisis situations. High Audio Quality Speech intelligibility is essential in emergency situations: Commend systems offer clear audio without distortion even in noisy environments, ensuring unparalleled intelligibility. This means that important information and instructions will always reach operators and rescuers. Scalability and Flexibility Commend systems can be adapted to buildings and facilities of all sizes, to offer effective protection based on specific needs. In addition, their flexibility enables easy integration with other emergency and security management systems and platforms. Commend Evergreen Technology Best Future Investment While modern technology is often treated as disposable, Commend takes a different approach . Our products are designed to last for years, with backward compatibility that allows older devices to work alongside modern innovations . For instance, first-generation products remain compatible with the latest technologies. Commend’s commitment to sustainability is backed by ISO 14001 certification, which underscores our environmental responsibility. Refuge Space Management What does the law say? Italian fire safety regulations, defined under the Fire Prevention Code, classify refuge spaces as safe areas within buildings where occupants can seek shelter during emergencies. These spaces must adhere to strict design requirements, including specifications for size, location, and fire-resistant materials. A key requirement is the inclusion of two-way communication systems, enabling occupants to signal their presence and receive instructions from emergency responders. Standards such as EN 62820-2 and EN 62820-3-2 mandate high audio quality, reliability under adverse conditions, and resilience against mechanical and thermal stress. Commend intercom systems comply fully with these standards, providing robust solutions for secure communication and efficient emergency response. Essential Features of Refuge Spaces To ensure the effectiveness of safe spaces, it is essential to include: Fireproof walls rated at least REI30 and doors rated E30-Sa (Italian legal text) Two-way communication devices accessible to all Equipment for emergency use Clear instructions for occupants on what to do while waiting for assistance Proper signage (UNI EN ISO 7010-E024 or equivalent)(Italian legal text) Inclusive design is the basis of the Ministerial Decree 03/08/2015 and incorporates the principles of safety for people with different disabilities. This standard indicates that buildings must be designed to allow anyone occupying the building to evacuate safely or to find refuge in temporary safe spaces, each of which is referred to as a quiet space . The Fire Prevention Code describes the quiet space as a temporary safe place, in fact, where assistance can be awaited to complete the evacuation. This space must be contiguous and communicating with an escape route or inserted into it, without constituting an obstacle to the exodus. If it is planned to create a quiet space within a stairwell, the parking area must not hinder the movement of people and any evacuation. Quiet Spaces Dimensions The dimensions of the refuge space must be designed to accommodate all occupants with disabilities on the floor, in accordance with the minimum required areas: 0.70 m² per ambulatory person 1.77 m² per non-ambulatory person 2.25 m² per bedridden person Commend intercom systems, fully compliant with these standards, ensure that refuge spaces remain safe, fully functional, and accessible to everyone, regardless of their physical abilities. Insights into Refuge Spaces Over the years, we have developed various articles focused on the importance of refuge spaces and technological solutions for security. These cover topics like compliance with industry regulations, integration with building management systems, and reliable, timely communication solutions by Commend during emergencies. Our range of Products Dedicated to Refuge Areas Commend provides a comprehensive product line for the safe and efficient management of refuge areas, ensuring regulatory compliance and clear, immediate communication in emergencies. Emergency and Danger Response Station Specific Intercom Terminals with emergency call button protected by breakable glass in accordance with EN62820 Control Desk Terminal With Emergency mode Desktop Intercom Station Perfect support in ASBIS systems Features of Commend Products Commend's refuge area management products are designed to offer advanced technological solutions that improve occupant safety and the efficiency of evacuation operations . With a combination of high reliability, superior audio quality, and advanced integration with building management systems, our communication systems are able to ensure a timely and effective response in the event of an emergency. In addition, Commend devices are designed to be extremely easy to use, even in high-stress situations, ensuring that every message is conveyed clearly and without interference. Our range of products is the ideal choice for those looking for reliable and cutting-edge solutions for the management of refuge areas. Here are some of the features that set them apart: High reliability Designed to operate under extreme conditions, Commend intercom systems ensure continuity of communication even in environments exposed to smoke and heat. Superior sound quality Sound intelligibility is guaranteed thanks to advanced background noise cancellation technologies and automatic volume management. Advanced integration Commend systems can be integrated, for example, with building management platforms such as Desigo CC, creating a centralized and scalable security ecosystem. Ease of use Commend devices are simple and intuitive, even in emergency situations, minimizing user confusion and stress. Advanced self-diagnostic tools Systems perform automatic checks on microphones, speakers, and server connections, alerting maintenance teams of faults to guarantee functional readiness when needed. Commend's Services for the Organisation of Refuge Areas Commend offers advanced technological solutions and a range of services to support the planning, design, and implementation of refuge areas. From initial consultations to regulatory guidance, Commend’s experts ensure that each refuge area complies with current standards and is optimized for maximum safety. Our team collaborates with technology partners and specialized suppliers to deliver integrated solutions tailored to the specific needs of each building, ensuring efficient and well-coordinated emergency management. Design Consultancy Commend offers a dedicated consulting service for the planning and management of refuge areas. Our experts work closely with designers and engineers to ensure that each space complies with local and international regulations. We provide technical support for the installation, maintenance and integration of communication systems. Additionally, we conduct risk analyses and train staff, to optimize emergency procedures, ensuring that the implemented technological solutions are fully operational in all situations. Integration Commend’s Intercom systems integrate seamlessly with advanced building management platforms, such as Siemens’ Desigo CC, creating an interconnected security network. Using OPC UA standards, Commend solutions are scalable and compatible with various devices, simplifying the centralized management of emergency communications. This integration enhances everyday operations while ensuring optimal coordination between fire alarms, security systems, and access control during emergencies, improving the speed and effectiveness of response efforts. Commend’s modular and flexible approach allows its systems to adapt to buildings of any size or complexity. Continuous innovation Commend is committed to continuous innovation, offering cutting-edge technological solutions that evolve with growing safety demands. We invest in research and development to improve the performance of our intercom systems, introducing new features like conversational AI and advanced alarm management. By incorporating technologies such as voice recognition and automated emergency response, Commend establishes itself as a leader in safety communication. Our systems not only meet the highest industry standards but also offer future-proof solutions for continuously improving protection in refuge spaces and beyond. Visit the page for designers and check out our Building Information Modeling . Case Studies Read more Read more
Page
Physical Security for Smart Cities | Safety and Awareness
A smart city is a safe city 6 Ways to Make Cities Safer Safe and Smart City Solutions Most know them but many avoid them. Cities have their problem areas too – districts, roads or parks that people prefer to bypass rather than visit. Violence and criminal behaviour are quite common in these areas. At the same time here, but also – and particularly – in popular, highly frequented parts of the city, terror threats are a growing problem. What technical solutions are there to make cities more secure? 1. Illumination: The Light of Safety Crime likes to lurk in the darkness. Strategically placed lamp posts in public areas, parks and subways go a long way towards removing the darkness and raising urban safety. But they do so not just by providing intelligently controlled illumination but also by doubling as ideal installation posts for safety-enhancing devices such as emergency call terminals. Street lights with emergency call functionality 2. Video surveillance keeps security in view Where urban security is concerned, video surveillance is the most common solution. Although these cameras have a certain deterring effect, they have been shown to be useful mainly in solving cases of street crime, but hardly in preventing them. Read on. 3. Loudspeakers help immediately on site This is because when the security of persons or assets is at stake, surveillance video images of the relevant areas alone are often not enough. Especially in critical situations the complementary ability to listen and especially to make oneself heard – and thus to actively intervene – can be crucial. This is where Schneider Intercom’s specially designed IP-based loudspeakers and amplifiers come in to enable live on-site communication. This way, security staff can quickly resolve or de-escalate problems, which helps to avoid damage and related costs Talking cameras 4. Information terminals and Emergency Call stations are faster – and more flexible! Where strategically placed information terminals and Emergency Call Stations are available in the city, help is never more than the push of a button or the tap of a finger away. Emergency response staff at the control centre instantly have the caller’s location on their screen. Compared to a mobile call, this allows for a much more rapid response and has even helped to save lives. In France several municipalities have implemented these kinds of solutions in an effort to improve inner-city security and emergency response. Example: Public Transport Stops Here various features and functions work in perfect interplay to meet individual demands. Displays or Intercom stations with touch screens provide real-time information before the journey – e.g. timetables, travel times, schedule changes or traffic details. They also provide crucial emergency call support and enable interactive enquiries. But that is not all: automated digital voice assistants for answering frequently asked questions are already in preparation. In future, the information and emergency call capabilities can be ported, for example, to self-driving buses to provide real-time information and safety to passengers. All in all, Commend solutions help to ensure passenger convenience and safety the smart way. Information displays and terminals 5. Protecting employees in public buildings What kind of risks are employees and visitors exposed to in public buildings? What is the worst-case threat scenario like in this environment? European Norm EN 62820 requires operators to conduct and document individual threat analyses to ensure optimum protection for persons in buildings. With its comprehensive set of rules, this standard describes, for example, the technical systems suitable for calling help, triggering alarms, warning affected persons and transmitting instructions under various security threat conditions. Advanced Security Building Intercom System 6. Protecting public infrastructures What does it take to ensure the protection of security-critical infrastructures such as a city’s electricity and water supply, water purification and emergency care? Schneider Intercom offers answers to questions like these in the form of dedicated solutions for everyday and emergency communication in urban environments. The protection of security-critical outdoor areas is the main focus of Schneider Intercom’s Perimeter Security solutions. Besides door/shutter communication and access control, they offer flexible PA for broadcasting direct or automated (e.g., sensor-triggered) warning messages, as well as two-way loudspeakers for directly addressing persons approaching the premises. Contact How can your city leverage smart security and communication to boost urban quality of life? Your local Schneider Intercom Partner will be happy to provide non-binding information about the many possibilities offered by Commend solutions. Cyber secure in the smart cities Security begins at home. This is why Commend (as the first Intercom provider worldwide) is fully ISO 27001 certified. What is more, Schneider Intercom Smart City Solutions are specifically designed to meet ever-growing cyber security requirements. Sustainable Cyber Security in accordance with the principles of "DevSecOps" is a core element of Commend’s product policy and covers the entire product development cycle. Schneider Intercom Smart City Solutions offer cyber security on four levels: Physical Security Network Security Data Security Fail Safety TRUST.COMMEND.COM Smart City Applications
Page
Emergency Call Points | Safety in Public Transport
Help Points for Public Transport Stops Information and Assistance for Passengers Use Cases Users of urban public transport services expect to be kept informed and safe in order to reach their destination directly, quickly and unharmed. Relevant passenger information and travel details (e.g., timetable changes) must be provided in real time, and help must be available at all times, even when travelling at full speed. This is where Commend solutions come in. Commend communication solutions ensure this, not only on the move, but even before boarding the bus or train at the stop. Versatile possibilities From standard touch screen intercom stations to modules for the construction and integration of information terminals and emergency call points to completely individual solutions. Customers/passengers Real-time information display and announcements: time table information/changes, interactive route planning, warning messages, notifications, etc. Display of information for tourists: Event details, commercial offers, weather or traffic information, etc. Customer enquiries about time tables, connections to other services, etc. using convenient, easy-to-use direct call terminals High level of personal safety and security thanks to push-button emergency call connections DDA/ADA compliant communication for persons with hearing impairments Operators Satisfied passengers, thanks to trouble-free travel experience in everyday situations and instant response in case of an emergency Visual and acoustic communication of real-time customer information on displays or interactive touch screens, and via announcements over loudspeakers Support of customer services and emergency responders with instant identification of caller location at the control desk Commercial use of displays for advertising purposes Emergency responders/ security services Instant emergency response within the traffic network, thanks to permanent acoustic on-site presence – see " Talking Cameras " Fast situation assessment and communication of instructions based on instant identification of caller location; voice connections with optional automatic display of images from nearby surveillance cameras Integration of emergency service radio Case Study A Commend UK Solution RAILHUB 22 Railhub 22 provides easy-to-access real-time information and assistance over voice communication connections using integrated Intercom modules. The large touch screen and intuitive user interface are fully customisable to suit individual requirements and on-site conditions. They enable the live display of real-time data feeds from local or national transport services. Railhub 22 supports a variety of functions, from ticketing to ticket validation, order placement and communication of relevant information. Ideally suited for highly frequented and unattended areas, Railhub 22 can be wall-mounted or placed on optionally available floor mounting brackets. Information and Emergency Call Points Touchscreen Emergency Call Points Integration of external content such as timetables, etc. Suitable for outdoor use and withstands the most adverse weather conditions - IP 65 Use of the display to show advertising or additional information Emergency Call Points Especially tough Intercom stations Suitable for outdoor use Robust metal front plate Intercom Modules IP Intercom modules for building emergency call points Integration of Intercom modules in information terminals and emergency call points Modular components with loudspeaker, camera, microphone, induction loop amplifier for DDA/ADA compliant communication, etc. Equipment according to requirements, e.g. only with individual call buttons, with touchscreen or in combination Dynamic call management Individual call routing, no waiting time for callers and support for operators for fast call handling Cyber Security Physical security - Network security - Data security - Failover security // Learn more about Privacy and Security by Design Interfaces and integration Connect your Commend solutions with other systems from leading manufacturers. From video management, access control, public address to security suites. Emergency Call Point od22 A Commend UK solution – for regional availability please contact your local partner. Large touch screen display Supported by a powerful Content Management System Live data sources come from providers of local or national public transport data, Google Maps, Rainbow Boards It can be wall-mounted and is available with optional heavy-duty ground fixings Withstands all weather conditions; It is fully IP rated for any climate ... Find out more Contact us and optionally see for yourself in a personal demonstration our versatile solutions for emergency call points and information terminals and our well known references in the public transportation sector. Contact Smart City Applications
Page
City Help Points | Safety for Citizens
City Information Kiosks and Emergency Call Points Safe and Smart City Solutions Which way to Smart City? Information Kiosks and Emergency Call Points for Citizens and Tourists These days, tourists, too, like to travel the ‘smart’ way. Printed city maps and brochures have long been replaced with apps and touch screens, with all the resulting advantages: easy route planning, pin-point navigation, with accurate information along the way. Relevant details are available at the tap of a finger, as are travel blogs, guest ratings, sightseeing rankings, and much more. It’s easy information exchange between users all the way. Putting cities in the limelight Interactive information displays ensure a proper presentation of the city, bringing important issues into focus and highlighting attractive events for tourists and citizens, even providing them with hot tips and insider knowledge. Latest news and event announcements, commercial offers, complemented by weather, traffic and travel information: the possibilities of putting the city and its surroundings in a visitor-friendly limelight are extremely versatile. Schneider Intercom Smart City solutions are designed specifically to put this potential to optimum use – for example, with fully integrated audio/video Intercom in info kiosks or terminals. The devices come with convenient interactive displays and offer direct call connections, e.g. to a tourist office or emergency call centre – all at the simple push (or tap) of a button. But there is more to the terminals than just that – the accommodating structures (e.g., emergency call point pillars) often double as e-bike charging stations or storage compartments for emergency defibrillators . Here, too, Schneider Intercom solutions can lend a helping hand – for example, by automatically launching a call to the security or medical centre whenever the defibrillator is used. This way, users can receive technical instructions and request medical assistance. What is more, the automatic removal alarms help to prevent misuse (e.g. pranks). Tourists / Citizens Display of tourist information: city maps, places of interest, routes, events, public transport timetables, room booking services, and much more Display of city information Voice communication for requesting information or assistance, hiring a taxi, etc. Extra security thanks to direct call connections to first responders in emergency situations DDA/ADA compliant communication for persons with hearing impairments City / Tourism Agency Custom designable presentation and placement of required content Positive user experience for tourists, thanks to support in exploring the city while enjoying extra safety and fast response in an emergency Convenient access to assistance and information via visual, acoustic and touch interaction Additional commercial use of displays for advertisements Police / Emergency Services City-wide instant reaction in emergency and crisis situations, thanks to two-way audio/video communication with persons on-site (‘ Talking Cameras ’). Automatic identification of caller location Fast situational assessment based on automatically activated video streams from nearby cameras Direct communication enabling verification, situational awareness and broadcasting of instructions Integration of emergency service radio communication Products Intercom Modules Products Intercom modules for building information kiosks incl. touch screen support Simple, elegant integration of Intercom modules in information kiosks and emergency call points Modular components with loudspeaker, camera, microphone, induction loop amplifier for DDA/ADA compliant communication, etc. Equipment according to requirements, e.g. only with individual call buttons, with touchscreen or in combination Call triggering via third-party system (digital signage), API, ... Cyber Security Physical security - Network security - Data security - Failover security // Learn more about Privacy and Security by Design Interfaces and integration Connect your Schneider Intercom solutions with other systems from leading manufacturers. From video management, access control, public address to security suites. Dynamic call management Individual call routing, no waiting time for callers and support for operators for fast call handling Find out more Contact us and see for yourself in a personal demonstration (optionally) our versatile solutions for emergency call points and information displays. Contact Smart City Applications
Page
Audio and Sound Analytics for Smart Cities
Audio- and Sound-Analytics in Smart Cities Safe and Smart City Solutions Sound Check: Schneider Intercom gives Smart Cities a voice – and ears The "sound of the city" - its acoustic profile - is an important, though often overlooked, source of actionable information. Noise pollution caused by traffic, construction sites, airports and industrial operations, is a growing challenge in terms of health and quality of city life. Targeted counter-measures require an accurate situational analysis based on acoustic data. Schneider Intercom Smart City solutions are ideally suited to enable the systematic collection and documentation of relevant data via Intercom stations and two-way loudspeakers (see also “ Talking Cameras ”). Acoustic data: a powerful weapon for fighting noise pollution Ambient noise volumes can be measured in definable regular intervals. The resulting dB values can then be transmitted to a central processing point, such as a Smart City cockpit or centralised data base, where they can be analysed and translated into visual charts. Since only the dB values are transmitted, full data protection is maintained throughout. Built into ticket vending machines and self-service stations across the city, Commend Intercom stations, modules and loudspeakers serve their everyday communication purpose while using their ‘ears’ to provide valuable audio data. The resulting data can be analysed and translated into strategically placed noise barriers or green spaces, and even provide the basis for re-routing roadways. Audio Monitoring This function keeps monitoring the noise volume levels in the immediate proximity of Intercom stations and loudspeakers. If a certain threshold level is exceeded, the system automatically sets off a call to a control desk. If required, it can trigger other actions as well – for example, it can be configured to activate a CCTV video feed with instant live images of the area where the triggering sound event occurred. Responsive actions like these can be custom combined into action sequences. The trigger threshold value can be adjusted individually and linked to a time schedule. Example: Leisure facility After hours, nobody is allowed on the premises, with Audio Monitoring listening to make sure. Any unusually loud sound triggers an appropriate action, such as an automated warning announcement over the loudspeakers – all without the need for on-site staff. Sound analysis for Smart Cities If required, the Intercom system can forward audio data to sound analytics systems – all in full compliance with applicable data privacy regulations, of course. In addition to measuring sound volumes, this enables more in-depth analyses to identify and document the type and source of suspicious sounds. Sound check for your city? Your local Commend Partner will be happy to provide non-binding advice and further information on how to leverage sound analytics for the benefit of your city. Contact Smart City Applications
Page
Virtual Health Care Communication System
Virtual Health Care Solution for Hospital and Health Care Facilities Commend strives to be the communications leader in the health space. We integrate both audio and visual communications into one simple solution that provides healthcare workers with the flexibilty and customization needed for each patient. Advanced AI capabilites seemlessly assist in ensuring safety and timely responses to emergency situations. This is a Commend Americas Solution together with Technology Partners Please note that this solution is only available in Americas. Epic ECAL Embedded Optikal AI Virtual Care Optikal AI enhances healthcare by leveraging advanced algorithms and data analysis to improve diagnostic accuracy, treatment effectiveness, and operational efficiency. ► NESA operates as the AI brain, predicting adverse events before they happen, tracking patient activity, and instantly notifying staff of emergency situations. ► Hanwha provides an accessible experience with powerful pan, tilt, zoom camera designed for hospital staff to have a clear and detailed view of activites taking place in the patient rooms. ► Altus’ Mobile Cart offers healthcare deployment flexibility by allowing hospitals to instantly adapt to the patient’s individual needs. Impact on Your Health System By utilizing AI technology, health care systems improve their staff efficiency with streamlined workflows and virtual consultations. By optimizing laborous tasks health care providers can increase patient volumes, while reducing staff turnover and enhancing overall staff satisfaction. Fixed or Mobile Solutions Choose from Fixed, Mobile Cart, or Wall Mounted connected devices for maximum flexibility to suit the patients needs. Enhance the experience between patient and clinician through immediate two-way video and audio communication. Integrate with Epic ECAL Streamline your operations with no additional Epic licenses or siloed 3rd party platforms. Data sharing between Epic patient records and Epic's virtual care platform means less documentation, improved efficiency and a seamless experience. Connect With Patients Whether combining Hanwha video, Commend audio, and NESA OptiKal AI video analytics for a fixed deployment or implementing Altus' Epic Video and Mobile AI cart for mobile deployment, staff can observe and communicate with patients directly, delivering timely assistance and preventing potential harm.
Page
Dynamic Call Management for Smart Cities
Dynamic call management for smart cities Safe and Smart City Solutions The management of incoming calls is very simple and is adapted to the resources and the available possibilities. There are no waiting times for callers in Smart Cities and they are always connected to the right contact person - around the clock and also at weekends. For the operators and those who take calls, the effort is as low as possible and they receive valuable support from the system in order to be able to process all calls rapidly. Call Routing Distinction between standard calls and emergency calls Prioritisation of emergency calls - targets can be police/emergency services/security control centre Depending on the time and day of the week, the calls can be forwarded to different call destinations - e.g. emergency calls at night to a central control centre, information calls at the weekend to a smartphone Calls can be forwarded to several call destinations at the same time If a call is not answered after a defined period of time, it is forwarded to the next call destination (ward/mobile). Chaining of several logics Smart City Cockpit, Police and Security Software and hardware solutions for control room management What happened? Where did it happen? When did something happen? And how can you help in the best possible way? Commend Software Studio provides all this information clearly and comprehensibly. It interactively visualises all control centre functions. Functions Visualisation on city maps and thus quick identification of the caller's location Automatic logging and reporting of all events Audio recording of calls Videointegration Scheduling and controlling Learn more about Studio Service points of the various solution providers Option 1: Video Intercom stations to answer calls Option 2: Web client in the browser to answer calls (incl. video) Option 3: Answering calls on standard telephones (video is device-dependent) Answer mobile calls Option 4: Via Symphony Mobile Client or call forwarding to a telephone number Smart City Applications
Page
Hotline for Charging Stations | Reliable Help Points
The fastest hotline for e-charging stations Safe and Smart City Solutions Ensuring customer satisfaction with high-speed customer service connections E-mobility is set to shift into high gear, especially in urban environments. As the distance range of e-vehicles is growing, they are gaining in popularity, with operators already gearing up their efforts to build an area-wide network of e-charging stations. Efficient round-the-clock customer service and troubleshooting assistance is essential to keep things going smoothly at an e-charging station. Schneider Intercom helps to provide fast, instant and straightforward customer assistance by means of compact Intercom terminals or build-in modules for charging stations in combination powerful management software for customer support desks. They are designed specifically to help keep the charging voltage up and stress levels down. Instant Assistance and Help For the benefit of customers... Charging won’t start? Customer card doesn’t work? There’s an easy solution: contact Customer Service within seconds, using an easy-to-operate Commend Intercom terminal next to the charging column (or built into it). Offering high-level service quality like that helps to keep customers happy even in case of a problem: Fast call centre connections – faster than by telephone Crystal clear audio quality , even with traffic noise in the background, thanks to special functions such as IVC (Intelligent Volume Control) Natural hands-free conversation experience via Open Duplex, at distances up to 7 m from the Intercom station: very handy, e.g. for following hands-on instructions given by customer service staff Instant emergency call at the push of a button or a simple tap gesture: provides extra safety and reassurance around the clock; calls can be connected to security staff or directly to the police. ...and additional benefits for operators Problems at the e-charging point cause downtimes and may disrupt the flow of business. Technical hickups require fast, competent assistance to be fixed as quickly as possible. Having to call a hotline number by phone is often considered a hassle. In case of a problem customers tend to seek assistance in a nearby shop or business, causing unnecessary disruptions. Commend solutions enable help on a completely different level, providing fast troubleshooting via direct communication connections to competent customer help staff automatic identification of caller location at the control desk facilitates the troubleshooting process optimised call response workflows with convenient call management, call prioritisation and transparent reporting – designed specifically to enable efficient call processing and workload relief, as well as targeted resource planning permanent connection monitoring and functional self-tests that help to keep maintenance and operating costs down ... and straightforward for manufacturers Various and flexible integration options Modular components or Intercom stations Inputs and outputs, API and interfaces for seamless interaction with charging columns System with focus on Cyber Security Intercom stations and communication columns System column This versatile column model can be equipped with vandal-resistant Commend audio/video Intercom stations. Intercom modules for integration Products Most vehicular entrance and exit gates, pay-on-foot machines and ticket vending machines in modern car parks rely on the same trusted customer service worker: Commend communication technology The proven audio/video Intercom modules integrate seamlessly into e-charging stations and are optimised for easy, intuitive user interaction. Designable columns Customized Solutions Thanks to its modular design, the Communication Pillar can be customised with respect to its components and functions to suit individual requirements. This allows operators to keep up with the changing demands of Smart City environments. Custom designs and colour options let the pillars blend in seamlessly with the operator’s branding environment. Intercom stations for wall mounting Products Simple and cost-effective way to bring customer service on site Already in use at numerous classic self-service petrol stations Cyber Security Physical security - Network security - Data security - Failover security // Learn more about Privacy and Security by Design Dynamic call management Individual call routing, no waiting time for callers and support for operators for fast call handling Lend your e-charging stations a helpful voice! Your local Schneider Intercom Partner will be happy to provide non-binding advice and further information on solutions to suit your individual requirements. They will also arrange for a personal live demonstration on request. Contact Smart City Applications