The Value of Time

When someone realizes they've lost their parking ticket and presses the help button, their request enters a support queue where it's sorted by issue type and urgency. Once the request is pulled from the queue, customer support assesses the situation to understand the problem and determine the appropriate response needed. The control room staff then assists the person with instructions, ultimately resolving the issue by opening the barrier or issuing a replacement ticket.

When a security issue such as an active shooter situation occurs, the emergency system is activated either by someone pressing an emergency button or through automatic detection of abnormal noise levels, immediately prioritizing the alert for rapid response. Security personnel then verify the threat by reviewing camera feeds, listening to audio feeds, or directly communicating with the person who triggered the alarm to confirm the situation's severity. Once verified, the response team sends out alerts, provides safety instructions to those in danger, and deploys appropriate lockdown or emergency response teams to address the threat. After the threat is contained and people are safely managed, a comprehensive incident review is conducted to analyze all response steps and identify potential improvements for handling future emergency situations.